- Report: #909551
Complaint Review: Florida Peninsular Insurance Company - Sarasota, Boca Raton Florida
Reported By:
Buyer Beware -
Jacksonville, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Florida Peninsular Insurance Company
903 NW 65th St. Suite 200, Boca Raton, Fl. 33487 Sarasota, Boca Raton, 33487 Florida, United States of America
Phone:
877-994-8368
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Florida Peninsular Insurance Company FPC The CEO of Florida Peninsula must be Bernie Madoff !!!!! Sarasota, Boca Raton, Florida
We thought we were in "Good Hands" until we filed a claim. Florida Peninsula is a rip-off. We had a pipe leak and the damage was around $6K. It took 4 days for them to send out an independent appraiser. Nobody in Customer Service at the 800# number would give me any information on the processing (lack of progress) of the claim. Everything was in the hands of the appraiser. The appraiser said that everything should be covered so we waited 3 weeks for the verdict. In the mean time mold was growing in the kitchen cabinets and we had to burn scented candles to keep down the smell. We had the leak repaired repaired. At the same time we were urged to hire a recommended company to sanitize the kitchen area at our expense. After 3 weeks they denied the
claim totally in a letter. The primary reason for denial was that we waited too long to report the damage. That was a total fabrication because we reported the claim as soon as water appeared. Afterall, who in their right mind is not going to report a kitchen full of water. We have a 3 year old son, don't let this happen to your family. Florida is trying to limit their liability with Citizens Ins Co. by driving some of the business to smaller companies like FPC. They will gladly take your money but if you have a claim you could be forced to hire an attorney to collect anything.
claim totally in a letter. The primary reason for denial was that we waited too long to report the damage. That was a total fabrication because we reported the claim as soon as water appeared. Afterall, who in their right mind is not going to report a kitchen full of water. We have a 3 year old son, don't let this happen to your family. Florida is trying to limit their liability with Citizens Ins Co. by driving some of the business to smaller companies like FPC. They will gladly take your money but if you have a claim you could be forced to hire an attorney to collect anything.
1 Updates & Rebuttals
Chris
Boca Raton,Florida,
USA
Sorry to hear about your experience
#2UPDATE Employee
Thu, July 12, 2012
We are sorry to hear about your experience with Florida Peninsula claims service. We work hard to make sure all claims are reviewed timely and closed within 30 days from the date the claim is reported. While we cannot comment about the specifics of your claim, if you feel the claim was not completed to your expectations, please contact our Claims Department at (877) 994-8368.
We pledge to try to satisfy you completely in every way we can; to provide a reappraisal by a second adjuster if you don't agree with the first one and to mediate any disagreements. While we may not be able to solve all matters to everyones satisfaction, rest assured, we do pay on claims on covered items. Florida Peninsula is financially sound - "A Exceptional" Financial Stability Rating (FSR) from Demotech, Inc. and committed to its policyholders to make sure we are here when you need us the most.
