Foreclosure.com
Boca Raton,#2UPDATE Employee
Fri, January 08, 2010
Unfortunately, I cannot fully comment on this particular case without looking into the account to see what happened.
I do not know why the access code was not working. What I would recommend is that if you sign up for a service -- and are given a code to use that service and the code doesn't work -- I would contact customer service to look into the problem as soon as possible rather than assuming that your account was shut down and that you would not be billed.
We also offer an automated option to have your access code emailed to you, so it can be verified that you have the correct code. On our "Contact Us" page on the Web site we list our local number, toll free number, email, mailing address, and hours of operation so our customers can contact us if there are any questions.
In addition, our company name and toll free number appears on your credit card/bank account statement every month so that we may be contacted right away if there is an issue with the billing.
In short, we give our customers as many options as possible to contact us to discuss billing issues, Web site search tips and just about everything else you can imagine. We have a knowledgeable team of customer support professionals available during normal business hours -- these are real live people ... it's not automated.
If we are contacted with an issue like this we will try to assist, but if we are not contacted about an issue for an extended amount of time then we may not be able to issue a full refund.
Hope that helps.