- Report: #1503063
Complaint Review: Fox Rent a Car Miami Florida - Miami Florida
Reported By:
Nicole -
Henrico, Virginia, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Fox Rent a Car Miami Florida
3275 NW 24th Street Rd Miami, 33142 Florida, United States
Phone:
8555718413
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Fox Rent a Car Miami, Florida Fox Rent a Car FOX Rent a Car I booked a car rental with this company through a travel agency. I paid $311.22 when I booked. The agency told me I would owe $32.06 when I pick up the car. When I arrived to pick up the car, they required an additional $425.02 plus $150 refundable deposit before they would allow us to take the car. We finally came to an agreement (after a lot of arguing and phone calls) of an additional $230.95 instead, but they still charged my card for almost $50 more. Miami Florida
I booked a car rental through Fox Rent a Car when booking our plane tickets through a travel agency (CheapOair). I paid $311.22 at the time of booking. I was told I would owe $32.06 when I pick up the car. When we arrived, they would not allow us to take the car without paying an additional $425.02 plus a $150 refundable deposit. They said the extra money was for all of the insurance we need plus SunPass for tolls. I informed them we did not need their insurance as we both have our own full coverage. They said we had to get their insurance. We didn't have any other choice but to agree and take the car.
My husband called their corporate office and was told they should not have done that and to speak with a manager before signing the car back in when we leave. The gentleman said he was sending them an email to refund the money for the insurance.
When retuning the car, the same man that checked us in was the one checking us out. He again stated that we had to have their insurance regardless of having our own. We told him that we had already spoken to their corporate office and were told that is not true, and he should have an email telling them to refund the money. He said that some of the money was for the SunPass for tolls ($95.92). I agreed to pay that for the week as well as the taxes and fees. He gave me a receipt for $230.95 which I agreed to pay even though I'm not exactly sure what my original $311.22 went towards. So, I paid a total of $542.17 for one week of renting a car. I was not happy with this, but I agreed. Then I received my credit card charge of $279.04. I know it's less than $50 extra, but I was already unhappy with what I was paying. I have disputed the charge amount and am waiting to hear back from my credit card company.
I believe Fox Rent a Car scams people when they are out of town and have no other choice but to pay what they tell them to pay. It appeared they do this with everyone. When we were picking up, there was a woman arguing with them about payment. When we dropped off, there was a group of men arguing with them about payment. We had to argue with them about payment, and then they still charged us more. I would recommend never using this company and I hope they go out of business for their shady practices.
