- Report: #1070346
Complaint Review: Frank - Dumfries Virginia
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Author Not Confirmed
Why?
Frank
16670 Harwood Oaks Ct, apt 202 Dumfries, 22026 Virginia, USA
Phone:
5713305456
Web:
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Frank Frank was very rude, nasty Orlando Florida
Yes my name is Alesia Blake, my account number is 619**** and my husband and myself purchased a time share from Orange Lake Resort last year in August. We were very pleased with our purchase up until yesterday. we are expriencing a hardship and had became 53 days behind on our mortage due to me being furlough and losing $700 every two weeks out of my check, I work for Dept of Defense (D0D). This furlough will last until the end of Sept 2013.
When I call to try and make some type of arrangments to try and get our mortage caught up I was transferred to Frank, I explained to him our situation and asked him if we could make a double payment by the 16th of August and another payment in two weeks. His response was no and that we need to make a payment by the 1st of August 2013 or the mortage would go into default and he was so nasty about it. I told him we could not make a payment by the 1st of August and what would happen if we made the double payment by the 16th of August, he told me that it would still go into default and it was nothing he could do to help us. At this time I was so upset that I told him that I did not want the property if I had to deal with rude and nasty people like him and he hung up on me.
i then called again the next day and talked to Tina Evans and explained to her my dealings with Frank and how upset I was, she took her time with me and we came up with a payment plan for next month and she told me she will continue to work with us to help us get back on track. Tina was so very helpful and concerned about our situation. Tina made me want to keep our property and apoligize for the rude behavior of Frank. Tina is such a great representative for your company.
Someone like Frank should not be representing your company you would lose a lot of people if people had to deal with his nasty additude. Thank god for people like Tina Evans.
Again thank you Tina you are a gem of a person.
