- Report: #688083
Complaint Review: FRED MEYER JEWELERS - Portland Oregon
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FRED MEYER JEWELERS
3800 SE 22nd Ave. Portland, 97202 Oregon, United States of America
Phone:
(800) 457-5977
Web:
http:/www.fredmeyerjewelers.com
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FRED MEYER JEWELERS KROGER SELLING FRAUDULENT DIAMONDS Portland, Oregon
Report Attachments
Beware If you had bought diamonds from FRED MEYER JEWELERS because you might have received cubic zirconia instead of diamonds, but had paid the price of diamonds.
Back in Nov/2010 I paid well over $2,000 for a pair of 1ctw Princess Cut DIAMOND earrings that came with its GSI report; everybody knows that these reports guarantee the quality and state of the purchased merchindise, right? Well, that's not the case here, because when I went back to the store with the intention to return them, the store manager, Josh Wittchow, performed an inspection test which at the time, I wasn't aware of since I'd never returned any jewelry before); to my great astonishment he informmed me that they weren't diamonds but CUBIC ZIRCONIA set on sterling silver! I'm a very decent and honest person, who has never broke the law, so I was just dumbfounded by this news, especially because the first thing he asked me is if I had switched the original ones from the box or if anyone else in my household had done it???? How stupid is that kind of question!!!
Anyway, he didn't accept the return and offered to get in contact with their Loss Prevention department and with the supplier of the diamonds, then he or someone else would contact me with their findings. To this date (1/28/2011), I haven't heard a word from him.
I had sent a written complaint to Peter M. Engel, President of Fred Meyer Jewels, Inc. (Portland, OR), who in reply to it delegated the problem to his inept Regional Supervisor, Abir Elaimy, who called me not to settle the problem but just to inform me that She had talked to her legal department and according to them I didn't have a chance to WIN this because they are a "very reputable nationwide jewelry retailer". I asked her if they'd done anything to determine I'd been a victim of fraud by the store. Oh man didn't she get very upset when I suggested to her that it might had been one of their store employees who swapped the merchandise, I also asked her if they had review the store security tapes surrounding the time since they got the diamonds from the supplier until the date I bought them.
Long story short: Nothing is being done so far to clear my name from the fraud committed by someone else at the store or their supplier. Now, I have pleaded to the Idaho Attorney General Office for help and also I have filed a complaint with the Better Business Bureau in hope that someone would put some pressure to them to make them do something about this whole mess.
I've been thinking that I or any other customers buying diamonds are not diamond experts, so why is it that jewelers don't perform an inspection test on diamonds in front of the customer to guarantee that they're taking home with them, what the store says is selling to them; regardless if the merchandise comes with a Gemological Report.
1 Updates & Rebuttals
dudettesal
Meridian,Idaho,
USA
Update: March 15, 2011
#2Author of original report
Tue, March 15, 2011
I've been told by the regional supervisor that I won't get refunded (credit on account) for the amount paid for the fake earrings they gave me, but at the same time they don't even want to bother to show me proof that they gave me diamon earrings on the day of the purchase.
The store manager, mentioned to me on my 3rd visit to the store that they randomly inspect their merchandise on random
days, therefore I'm assuming they have all that on cameras, as well as documented in their files. Now, the issue here is that someone along the line from the supplier to the store, knowingly committed fraud, and if they only went to check their security videos dated back from the time they received those particular earrings at their distribution center, until the date they were transferred to the Meridian, ID store gave me Cubic Zirconia earrings for Diamond earrings.
My complaint is going to stay until they find out who committed the fraud here and they credit my account for the full amount paid.
