Cindy
Vancouver,#2UPDATE Employee
Sun, May 10, 2009
I work at a FM in Portland Oregon. I would not have chosen to have a sofa shipped that far for a customer. Not because I don't want to help every customer get what they want, but becuase that was a risky move. Travelling that far means that sofa was loaded and unloaded many times from several trailers and warehouses. With an item that large and difficult to ship in the first place! And the amount of time it would take! I would not have wanted my customer to have to take that risk. However I am sure the employee meant well and was trying to make you happy. Next time you have an issue, just ask for the store director. Don't yell, but talk to him or her in a respectful manner and I have found that they will do what they can within their power as long as you don't expect something for nothing! The store director might have offered the newer sectional that was more expensive to you at cost or something or a $50 gift card for your trouble. Who knows. It seems in this situation that you wanted to be handed a new style sectional that has a much higher value for the price of the older clearance one. In this tough economy no company can afford to do business that way or they will end up like Circuit City or GI Joes.
Dsperin
Salem,#3Consumer Comment
Thu, April 09, 2009
What should they do for you? You chose to purchase a clearanced sofa from a store in Utah. That automatically comes with a risk. On top of that, you chose to get rid of your own sofa before the new one arrived. You should have waited until you brought the new couch home. Get your money back and go to Macy's.
Edgeman
Chico,#4Consumer Comment
Mon, April 06, 2009
They admitted fault and offered a refund. You refused. They offered to reduce the price of a sofa so that you wouldn't have to pay any more money. You refused. They tried to make it right twice. Why not tell them exactly what you expect them to do?
Edgeman
Chico,#5Consumer Comment
Mon, April 06, 2009
They admitted fault and offered a refund. You refused. They offered to reduce the price of a sofa so that you wouldn't have to pay any more money. You refused. They tried to make it right twice. Why not tell them exactly what you expect them to do?
Edgeman
Chico,#6Consumer Comment
Mon, April 06, 2009
They admitted fault and offered a refund. You refused. They offered to reduce the price of a sofa so that you wouldn't have to pay any more money. You refused. They tried to make it right twice. Why not tell them exactly what you expect them to do?