John
Mytown,#2Consumer Suggestion
Thu, February 08, 2007
I work for a financial institution and have to deal with this company and all of it's partner companies all the time. They'll tell you they're going to refund your money, but then they'll wait until it's too late for you to get your bank to return the charge. Legally your bank only has 24 hours to return a preauthorized charge like the ones they send, but most of the time your bank will let you fudge up to 3 months if you are willing to sign an affidavit saying you never authorized it. You'll have to contact your bank for details. Just don't wait for them to refund your money, because my experience has shown me that it's a ploy to get you to wait until the timeframe has elapsed and they legally don't have to return it. Change your account number too, you don't want the company and any of it's partner companies to have your info. Also, when they contact you after finding out you've changed your account number and tell you they've tried to refund the money but can't because your account number has been changed, DON'T give it out again. I hope it's obvious to see why you shouldn't do that. I want to know what financial institution they use, usually it's printed on the front of the remotely created check - usually they're legitimate - but for some reason legitimate charges don't mention their bank name, end of sarcasm. I hope this helps!
Erin
east wenatchee,#3Author of original report
Mon, January 22, 2007
After stewing over what I would say to this company all weekend, I called first thing in the morning. I got through within five minutes. After I explained the problem, she was silent for a few seconds like she didn't understand. I told her I know you deal with this everyday, so don't pretend you don't. She gave me an address, confirmation code, and said to write a letter and I would receive my money back. She told me there was no reason to be upset, it was that simple. I just can't trust her after everything I've read. Has anyone else experienced this and actually gotten their money back? PLease HELP!