- Report: #1254347
Complaint Review: FreedomPop - Nationwide
Reported By:
ListenToWisdomOfOthers -
Columbus, Ohio, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
FreedomPop
Nationwide, USA
Web:
https://www.freedompop.com/
Categories:
Business Rating:
(0)
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FreedomPop Freedom Pop Phone dead after 2 weeks use, into 10th week trying to get replacement !!!! Columbus Ohio
Purchased a Samsung FreedomPop phone for our son who is going into high school. We purchased the phone in June, it died after 2 weeks use with error 'no operating system detected'. Phone was bricked. Made over 12 calls to their horrendous and I mean HORRENDOUS customer support. Of course it's outsourced to India like most tech companies, but we had to repeat our entire life story during every single call. We eventually began asking for a supervisor on subsequent calls but apparently they are not on the phone, because after always putting us on hold for an additional 15-20 minutes they would just say that they spoke to their supervisor and new phone was coming. They could never give us a timeframe or instructions. Always ended the call with "you'll be receiving an email from us in about an hour with instructions on how to replace your phone". They never sent an email, we confirmed the spelling they had for our email address every time. Nothing was trapped in my spam filter (I work in IT and am very knowledgable about the pitfalls of email). After 8 weeks we finally received an email explaining how to return the phone for a replacement. We used shipment tracking and saw that they received it 4 days after sending us the email but nothing! We've even called them multiple times asking about when the replacement phone will arrive and they always say 'about 2 weeks'. Never, nothing. What bull ****, this company SUCKS!!! Never buy anything from these guys, Scam artists extroidinaire. Never had such a bad customer service experience in all my life.
