- Report: #1285894
Complaint Review: Freedompop - Nationwide
-
Author Not Confirmed
Why?
Freedompop
Nationwide, USA
Phone:
1-888-743-8107
Web:
Freedompop.com
Categories:
Business Rating:
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Freedompop liars! Unknown Nationwide
Charged $52.00 instead of $30.00 for phone service: Hotspot disabled 3 days before contract date of
February, 11, 2015.
Overcharged for Telephone Bill on anuary, 14, 2015 with the phone servant from India saying in broken English, " Our computer must hav malfunctioned, You cannot get your service reapplied until you pay full amount!" Hot spot has been barely use no more than 4 days less than
10 minutes a day. Checked status on February, 4, 2015 which showed that the device was barely used. Finally
use the device on February, 7, 2015 for 15 minutes with no video playing; just looking at email and the whole 2 gigabytes are gone.
Leftover Gigabytes from past nonusage were not included on the last billing cycle. Bait and switch is the name of the game played by this company. Lost a total of $275.00 with no refund when buying a used LG VOLT which does not have 4G capability although the Indian servant on the telephone told me it would.
Bought another phone from same company, like a dummy thinking everyone makes mistakes; another LG, that would not accept calls. It's very hard to be 56 miles away from on a work site and no way to call out. If you call 1-888-743-8107, try to tell them that you want to establish service.
Customer service reps will try to sell you everything but what you want including technical support. This company does not need to be in Business.
