Complaint Review: freelancer.com - Internet Internet

My account (user: citimark, ID 1120768) was also suspended several times. Its frustrating when placing several bids and winning projects and next day you see account suspended for no reason.

I have about $250 in it and they don't let me withdraw it. Whether the account is active or suspended, one has right to get their money because they earned it.

To every, don't rely on freelancer.com, remember you don't own the account and it can get suspended anytime. Also the company favors employers in disputes. Whether you are right or wrong, one complain from employer can have your account suspended.

Stay away from freelancer.com.

I am in the same situation, my amount is 90 USD.

I suggest you make a complaint to the Australian Competition and Consumer Commission.

Here is the link to make a complaint:
http://www.accc.gov.au/content/maintain/create/index.phtml?contentTypeItemId=9133&informationSpaceItemId=268347&inPop=1&returnUrl=.&type=Other

Here is a link to the front of their website:
http://www.accc.gov.au/

Be sure to list Freelancer.com's address in your complaint form. You can find their address on their website:

Freelancer.com Suite
501, 35 Lime Street
Sydney, New South Wales
Australia 2000 ACN 134 845 748

This ACCC responded to my complaint within 1 working day, and said they were monitoring the company as part of ongoing trends, and would let me know what the outcome would be.

I suggest everyone that is having this problem with Freelancer.com report them to the ACCC.

Pressure from the authorities in their own country is the only thing that will make them change their practices.

We appreciate your feedback about Freelancer.com

Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email [email protected].

If your complaint is regarding a legal or compliance issue you can email [email protected] or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.

Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.

Kind Regards,

Freelancer Support Team

I sent an email to the legal department at Freelancer.com. We will see if I get any response. How long has it been since you have not had access to your account? I am considering contact the venture capital firm invested in this company as well if I dont get some resolution soon.

Thanks for asking.  I have not gotten anything back.  I even filed a claim with PayPal.  When Freelancer.com refused to respond to PayPal, I escalated it to a dispute.  PayPal then ruled that since I sent Freelancer.com money for "intangibles', I was not due anything back.  I thought PayPal protected it's users, but I guess they don't either.
This has been a real eye opener. 

I feel for you, as your loss is significantly greater than mine.  I will join forces with anyone that wants to go together to get back what is owed to us and put this company out of business.  Keep me updated as to your situation. 

Hello,

   I am trying to find out if you got your money back. I am in the same situation but they will not even respond to me. I have almost 10K in my account. Let me know.