- Report: #640059
Complaint Review: Freelancer.com - Internet
Reported By:
jackjconsult -
London, , United Kingdom
Submitted:
Updated:
-
Author Not Confirmed
Why?
Freelancer.com
Internet, United States of America
Phone:
Web:
www.freelancer.com
Categories:
Business Rating:
(0)
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Freelancer.com GetAFreelancer.com Freelancer.com suspended my account without any notice and failed to reply to my query, $28.33 fraud, Internet
*Author of original report: Freelancer.com suspended our account without any reason, ripped off us of $28.33
*UPDATE Employee: Freelancer.com GetAFreelancer.com Freelancer.com suspended my account without any notice and failed to reply to my query, $28.33 fraud, Internet
*REBUTTAL Owner of company: Freelancer.com's Response
*REBUTTAL Owner of company: Freelancer.com's Response
We have been working on http://www.freelancer.com since long time. We started working on this site when ti was known as GetAFreelancer.com.
Sorry jackjconsult, your account has been temporarily suspended.
The reason for this and a link to resolve a specific issue with your account may be shown to the right:
You still have access to the Dispute Resolution System
Please review our Terms and Conditions of Service.
You may contact us using the support desk by clicking the link below:
You may alternately contact us at [email protected].
All of sudden without any notice they suspended our account today.
When I logged in today I got following NOTICE:
=============================================
Your Account is Suspended
Sorry jackjconsult, your account has been temporarily suspended.
The reason for this and a link to resolve a specific issue with your account may be shown to the right:
You still have access to the Dispute Resolution System
Please review our Terms and Conditions of Service.
You may contact us using the support desk by clicking the link below:
You may alternately contact us at [email protected].
============================================================
The only option they have opened for us is the Ticketing system.
We have raised the ticket but no reply from then.
Our $28.33 is stuck in the account.
We are so sick of them and going to expose them everywhere.
We have checked their Terms and Conditions and can't find anything which we might have violated knowingly or unknowingly.
They are just bunch of frauds.
Have been they in UK we would have sued them and got their arse screwed.
Bloody frauds hiding in some far away continent beyond the reach of law.
4 Updates & Rebuttals
Freelancer Support
Sydney,Australia
Freelancer.com's Response
#2REBUTTAL Owner of company
Tue, January 25, 2011
We appreciate your feedback about Freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email [email protected].
If your complaint is regarding a legal or compliance issue you can email [email protected] or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
Kind Regards,
Freelancer Support Team
Freelancer Support
Sydney,Australia
Freelancer.com's Response
#3REBUTTAL Owner of company
Tue, January 25, 2011
We appreciate your feedback about Freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email [email protected].
If your complaint is regarding a legal or compliance issue you can email [email protected] or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
Kind Regards,
Freelancer Support Team
Freelancer Support
Sydney,Australia
Freelancer.com GetAFreelancer.com Freelancer.com suspended my account without any notice and failed to reply to my query, $28.33 fraud, Internet
#4UPDATE Employee
Fri, January 07, 2011
We appreciate your feedback about freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email customer-support@freelancer.
If your complaint is regarding a legal or compliance issue you can email [email protected]or write to us at PO Box 1121, Double Bay NSW 1360,
AUSTRALIA.
AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take theopportunityto improve wherever we can.
Kind Regards
Freelancer Support Team
jackjconsult
London,United Kingdom
Freelancer.com suspended our account without any reason, ripped off us of $28.33
#5Author of original report
Mon, September 13, 2010
I just received following reply from them.
They closed the ticket and completely kicked us out of the account.
What they have replied is completely incorrect.
It seems some dumb a*s has looked at our project description and decided to suspend account.
From: Lennel <[email protected]>
To:
Sent: Mon, September 13, 2010 4:31:34 PM
Subject: [#RIK-267713]: Account suspension
Hello,
Your account was suspended because of a current violation on project 792091. You are asking bidders for a work done before bidding. Please explain why to further assist you.
Kind Regards,
Lennel
Freelancer Support Staff
Ticket History
===================
jackjconsult (Client) Posted On: 13 Sep 2010 10:47 PM
===============================================================
Hi,
Could you let me know why our account is suspended?
Ticket Details
===================
Ticket ID: RIK-267713
Department: Account Suspension / Cant Login
Priority: Critical
Status: Closed
To:
Sent: Mon, September 13, 2010 4:31:34 PM
Subject: [#RIK-267713]: Account suspension
Hello,
Your account was suspended because of a current violation on project 792091. You are asking bidders for a work done before bidding. Please explain why to further assist you.
Kind Regards,
Lennel
Freelancer Support Staff
Ticket History
===================
jackjconsult (Client) Posted On: 13 Sep 2010 10:47 PM
===============================================================
Hi,
Could you let me know why our account is suspended?
Ticket Details
===================
Ticket ID: RIK-267713
Department: Account Suspension / Cant Login
Priority: Critical
Status: Closed
