- Report: #636644
Complaint Review: FreightQuote.com - Lenexa Kansas
Reported By:
Michael G. Fons -
Oceanside, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
FreightQuote.com
16025 W. 113th Street Lenexa, 66219 Kansas, United States of America
Phone:
888-595-5664
Web:
http://www.freightquote.com
Categories:
Business Rating:
(0)
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FreightQuote.com FreightQuote.com has not paid claim on Damaged and Refused Shipment Lenexa, Kansas
We shipped a bed to one of our customers using FreightQuote.com
The shipment ended up having bad shipping damage. Our customer made note of the damage with the shipper and refused delivery. We filed a freight claim with FreightQuote.com and have been getting the run around trying to get a claim status update and payment on the claim. I have sent several emails to Christy Young, Customer Service Supervisor at FreightQuote.com, and she told me she would have a definite answer regarding the claim by the end of the week. That was last week. It is now Wednesday of the following week and still no word back from her. I am disappointed that FreightQuote.com has handled this situation so poorly.
The shipment ended up having bad shipping damage. Our customer made note of the damage with the shipper and refused delivery. We filed a freight claim with FreightQuote.com and have been getting the run around trying to get a claim status update and payment on the claim. I have sent several emails to Christy Young, Customer Service Supervisor at FreightQuote.com, and she told me she would have a definite answer regarding the claim by the end of the week. That was last week. It is now Wednesday of the following week and still no word back from her. I am disappointed that FreightQuote.com has handled this situation so poorly.
