- Report: #1200900
Complaint Review: From you flowers - Internet
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Author Not Confirmed
Why?
From you flowers
Internet, USA
Phone:
8008388858
Web:
www.fromyouflowers.com
Categories:
Business Rating:
(0)
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From you flowers Www.fromyouflowers.com Horrible experience complete failure to deliver on guarantee. Internet
This company is an absolute nightmare to deal with. When you are ordering flowers for an occasion such as a wedding or funeral the date and time of delivery are important.
I ordered an arrangement for a funeral on 1/8. I specified that delivery be 1/10 before 12:00pm. I paid extra for guaranteed delivery and expedited service. At 10:45am I received an e-mail from them stating that they were unable to fulfill the order. With just over an hour until scheduled delivery I was left no options for replacement. When I contacted customer service the best they could offer was a free arrangement at a later date and a $20 gift card. This is completely unacceptable when you pay extra for guaranteed delivery. In the end I ended up spending triple my budget to bribe the local florist to drop what she was doing to arrange something for me, so that I could uphold my commitment to take care of the flowers for my grieving family.
The only thing I will give them credit for is that they are lightning fast at deleting Facebook comments and blocking twitter handles of angry customers. The business model of getting people's business 1 time, screwing it up, then trying to do damage control isn't sustainable. I look forward to the demise of this screwball company.
