- Report: #1264751
Complaint Review: FULL SERVICE VAN LINES-MOVERS TAKING CUSTOMERS FOR A RIDE... - Nationwide
Reported By:
Ripoff Report Consumer Advocate...Alice in Ripoff Land -
Surprise, Arizona, USA
Submitted:
Updated:
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Author Confirmed
Why?
FULL SERVICE VAN LINES-MOVERS TAKING CUSTOMERS FOR A RIDE...
Nationwide, USA
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FULL SERVICE VAN LINES-MOVERS TAKING CUSTOMERS FOR A RIDE... DEPT OF TRANSPORTATION SHUTS THEM DOWN! Full Service Van Lines Shut Down for Safety Violations Nationwide
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Full Service Van Lines has been shut Down by the U.S. Dept. of Transportation (DOT) for safety violations. This is a moving company that had many 5-Star reviews online, even though the company had a long history of customers repeatedly complaining about late deliveries, unexpected charges and other shady business practices.
It is believed that the 5 Star reviews were due to deceptive search engine optimization shenanigans. Full Service Van Lines, a South Florida moving company has now been shut down, but not because of consumer complaints, but rather because the DOT investigation found more than a dozen violations of federal safety regulations. Full Service Van Lines is barred from conducting any moves, unless it persuades DOT to reinstate its registration. The company has had more complaints this year in the federal database than any other Florida moving company of its size. I say “GOOD RIDDANCE”!!!
ADVICE before Moving Your Goods (reprinted from the DOT website)
- Movers MUST give written estimates. Movers may give “Binding Estimates”
- “Binding Estimates” on the phone prior to the move may not really be binding, if drivers found they were moving more items than listed in the estimate. Federal law allows binding estimates to change unless the estimator visits the customer’s home in person to set the binding estimate.
- Non-binding estimates are not always accurate; actual charges may exceed the estimate.
- If your mover provides you with any partially complete document for your signature, you should verify the document is as complete as possible before signing
- Be sure you understand the mover's responsibility for loss or damage, and request an explanation of the difference between valuation and actual insurance.
- You have the right to be present each time your shipment is weighed. You may also request a re-weigh of your shipment.
- If you agree to move under a non-binding estimate, you should confirm with your mover—in writing—the method of payment at delivery.
- Movers must offer a dispute settlement program as an alternative means of settling loss or damage claims. Ask your mover for details.
- You should ask the person you speak to whether he or she works for the actual mover or a household goods broker. A household goods broker only arranges for the transportation. A household goods broker must not represent itself as a mover.
- You should seek estimates from three different movers. When getting estimates don’t disclose information to the other different movers about their competitors.
~ By Ripoff Report Consumer Advocate - Alice in Ripoff Land
