- Report: #435191
Complaint Review: Fur Outlet - Weehawken New Jersey
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Fur Outlet
353 Park Ave. Weehawken, 07086 New Jersey, U.S.A.
Phone:
201-348-2899
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Fur Outlet Consumers Please Beware!! Weehawken New Jersey
On Sunday, December 21, 2008 at 8:50 pm CDT, I placed an order with Fur Outlet, Inc. for a brand new faux fur coat. The coat was $99.99 plus $21.85 for USPS Express Mail/Insured as was noted on the email confirmation of the order (order # 13441). The total cost on the order form was $121.84. The coat arrived to me on 12/23/08. When I opened the package, I noticed right away that no merchandise receipt was in the box. So, next I take the coat out of the box. Next, I notice that the coat has no labels and no tags on it. That's not all, on top of that it had a perfume smell all around the neck as if someone had already worn it several times. Also, it shed when you picked it up.
Right away, I call the company to find out if this company has sent me a used/vintage coat, because they do sell vintage items also (beware). I talked with Helen, who is supposedly the owner of the company. She told me that the coat was new, but I knew otherwise. You can tell by the looks and smell of something, if it's new or not. I was within the inspection period when I voiced my concerns about this coat and was thinking about returnng it. Because of the Christmas Holiday, I did not get to Fed Ex until 12/26/08.
I called Fur Outlet, Inc. on 12/26/08, to let them know the coat would be there shortly. The lady Helen went on to tell me that faux fur doesn't shed, and that my inspection period had lapsed, and that they were not taking the coat back.....She sent me this email:
Hello:
We received your order number 13441 for a faux fur 3/4 jacket.
We rushed to get the jacket shipped to you as per your request (before 12/24/2008) You received the jacket on December 23, 2008. A called was made into our company making accusations this is not new, used and no labels. As we explained to you we are manufacturers and labels go on once it is shipped to the retail Shop. This faux was is brand new. Made to your size 14-16.
We spoke on the telephone on December 23, 2008 and assured us you were going to keep the jacket.
Today, December 26, 2008, we received a call from someone acting as Nikita Contee friend.she stated Nikita does not like the faux fur jacekt. It sheds. This is unacceptable because faux fur does not shed. There is a one day inspection period as stated in our return policy. You have kept the jacket more than one day.
It is not necessary to use foul language when we
are telling you our policy.
Thank you
The Fur Outlet.
First of all, I did not assure them that I would keep the coat. I would not have called them on 12/23/08, if I was happy with the coat. Secondly, if the coat is shedding and is not supposed to, then something is definetley wrong with the material. Thirdly, she thinks she was talking to a friend of mine and it was me the whole time. I don't know what on earth would make her think she was talking to someone else. Fourthly, I looked at my credit crad transaction, and it says, $126.84. Now where did the other $5.00 come from on my card that is not reflected on my original order form? Is this why they don't send a receipt in the box, so they can charge you any other price they want? This is definetly fraud and I will not tolerate it. I have email confirmations of the transaction and the cost of the transaction on file, it was supposed to be $121.84 and not $126.84.
I called my credit card company and put this whole transaction in dispute. Fur Outlet, Inc declined everything and wants to charge me a 20% restocking fee, plus shipping/handling/and insurance on the transaction. Then, they will issue a store credit for the remaining $80. Yes, I said $80 (Out of $126.84), Which should have only been $121.84. What was the $21.85 for when I originally paid for the item? It said USPS Express Mail/Insurance ($21.85). So, I've paid for my own shipping, handling, etc. and they want to recharge for that also. I will not tolerate it. I'm in the process of resubmitting with my credit card company, and will file with BBB also. Forget a store credit. I want nothing to do with this company. Let alone do any other shopping in this store. I will not tolerate it. Consumers Beware!!!
Nikita
Edgewater, Maryland
U.S.A.
Right away, I call the company to find out if this company has sent me a used/vintage coat, because they do sell vintage items also (beware). I talked with Helen, who is supposedly the owner of the company. She told me that the coat was new, but I knew otherwise. You can tell by the looks and smell of something, if it's new or not. I was within the inspection period when I voiced my concerns about this coat and was thinking about returnng it. Because of the Christmas Holiday, I did not get to Fed Ex until 12/26/08.
I called Fur Outlet, Inc. on 12/26/08, to let them know the coat would be there shortly. The lady Helen went on to tell me that faux fur doesn't shed, and that my inspection period had lapsed, and that they were not taking the coat back.....She sent me this email:
Hello:
We received your order number 13441 for a faux fur 3/4 jacket.
We rushed to get the jacket shipped to you as per your request (before 12/24/2008) You received the jacket on December 23, 2008. A called was made into our company making accusations this is not new, used and no labels. As we explained to you we are manufacturers and labels go on once it is shipped to the retail Shop. This faux was is brand new. Made to your size 14-16.
We spoke on the telephone on December 23, 2008 and assured us you were going to keep the jacket.
Today, December 26, 2008, we received a call from someone acting as Nikita Contee friend.she stated Nikita does not like the faux fur jacekt. It sheds. This is unacceptable because faux fur does not shed. There is a one day inspection period as stated in our return policy. You have kept the jacket more than one day.
It is not necessary to use foul language when we
are telling you our policy.
Thank you
The Fur Outlet.
First of all, I did not assure them that I would keep the coat. I would not have called them on 12/23/08, if I was happy with the coat. Secondly, if the coat is shedding and is not supposed to, then something is definetley wrong with the material. Thirdly, she thinks she was talking to a friend of mine and it was me the whole time. I don't know what on earth would make her think she was talking to someone else. Fourthly, I looked at my credit crad transaction, and it says, $126.84. Now where did the other $5.00 come from on my card that is not reflected on my original order form? Is this why they don't send a receipt in the box, so they can charge you any other price they want? This is definetly fraud and I will not tolerate it. I have email confirmations of the transaction and the cost of the transaction on file, it was supposed to be $121.84 and not $126.84.
I called my credit card company and put this whole transaction in dispute. Fur Outlet, Inc declined everything and wants to charge me a 20% restocking fee, plus shipping/handling/and insurance on the transaction. Then, they will issue a store credit for the remaining $80. Yes, I said $80 (Out of $126.84), Which should have only been $121.84. What was the $21.85 for when I originally paid for the item? It said USPS Express Mail/Insurance ($21.85). So, I've paid for my own shipping, handling, etc. and they want to recharge for that also. I will not tolerate it. I'm in the process of resubmitting with my credit card company, and will file with BBB also. Forget a store credit. I want nothing to do with this company. Let alone do any other shopping in this store. I will not tolerate it. Consumers Beware!!!
Nikita
Edgewater, Maryland
U.S.A.
4 Updates & Rebuttals
Joe
Austin,Texas,
U.S.A.
THIS DID NOT SOUND LIKE A FAKE FUR COAT TO ME
#2Consumer Comment
Sat, March 21, 2009
Faux being the French for false or fake. It was nice and humane of you to order a fake fur so that no animals were killed making a coat. sounds like to me --from the way you describe this --you were sent a recently ripped off fur made with animal fur BECAUSE YOU KNOW THAT BUYING FUR IS MURDER! THE RUSSIAN MAFIA AND OTHERS LIKE TO FENCE GOODS FOR ENORMOUS PROFITS. Customers go to fur salons and they are measured or they get a coat off the rack. in the instances where they are measured, their name is part of the lining of the coat --not just sewed on but actually woven into the lining many times making it easy to identify if it is ever stolen.which explains why your coat had no lining. to keep from being arrested for burglary, these guys took the lining out of the coat because it had the name of the original and probably rightful owner woven in it too many times to leave it in. If you could still smell the perfume, it was a fairly recent theft. Furs have to be kept in a humidity- controlled environment, temperature where they are kept matters too. so that means if this was a stolen fur, it was kept somewhere until they realized that is was shedding and they had to get rid of it fast and cheap --or it could have been a used coat that was sold to one of those places where they sell clothes by the pound and not well cared for. If I was getting rid of my fur coat,I would not want my name to remain woven in the lining so people could find out that I had enough money for an exclusive fur salon fur and look me up. or maybe the person died and they tore the lining out and gave it to the resale people who eventually sold it to these people. you have no way of knowing. neither do i which is why what i am doing here is MERE SPECULATION AND NOT ACCUSATIONS. maybe they had to move out this merchandie before all the fur fell out. there should have been a strong musty smell like death because the fur came from dead animals. this coat could have been on a lady who was dead and it was removed before or after she was buried. i have heard about that happening too. do you recognize the perfume? It might be embalming fluid. that is sometimes rather confused with perfume after a few years or so. this coat has a history for sure but it wasn't what you ordered. who gets a coat for only $121.84 especially a fur coat? sounds like to me you got ripped off in a very bad way. wealthy women in the 1930-1950s used to try to get a residue of perfume on their skin so they would always smell like their favorite perfume. the fur coat could be haunted as well. i hope you get your money back. too bad you can't run it in NCIC with the cops to see if it was reported stolen.
Joe
Austin,Texas,
U.S.A.
THIS DID NOT SOUND LIKE A FAKE FUR COAT TO ME
#3Consumer Comment
Sat, March 21, 2009
Faux being the French for false or fake. It was nice and humane of you to order a fake fur so that no animals were killed making a coat. sounds like to me --from the way you describe this --you were sent a recently ripped off fur made with animal fur BECAUSE YOU KNOW THAT BUYING FUR IS MURDER! THE RUSSIAN MAFIA AND OTHERS LIKE TO FENCE GOODS FOR ENORMOUS PROFITS. Customers go to fur salons and they are measured or they get a coat off the rack. in the instances where they are measured, their name is part of the lining of the coat --not just sewed on but actually woven into the lining many times making it easy to identify if it is ever stolen.which explains why your coat had no lining. to keep from being arrested for burglary, these guys took the lining out of the coat because it had the name of the original and probably rightful owner woven in it too many times to leave it in. If you could still smell the perfume, it was a fairly recent theft. Furs have to be kept in a humidity- controlled environment, temperature where they are kept matters too. so that means if this was a stolen fur, it was kept somewhere until they realized that is was shedding and they had to get rid of it fast and cheap --or it could have been a used coat that was sold to one of those places where they sell clothes by the pound and not well cared for. If I was getting rid of my fur coat,I would not want my name to remain woven in the lining so people could find out that I had enough money for an exclusive fur salon fur and look me up. or maybe the person died and they tore the lining out and gave it to the resale people who eventually sold it to these people. you have no way of knowing. neither do i which is why what i am doing here is MERE SPECULATION AND NOT ACCUSATIONS. maybe they had to move out this merchandie before all the fur fell out. there should have been a strong musty smell like death because the fur came from dead animals. this coat could have been on a lady who was dead and it was removed before or after she was buried. i have heard about that happening too. do you recognize the perfume? It might be embalming fluid. that is sometimes rather confused with perfume after a few years or so. this coat has a history for sure but it wasn't what you ordered. who gets a coat for only $121.84 especially a fur coat? sounds like to me you got ripped off in a very bad way. wealthy women in the 1930-1950s used to try to get a residue of perfume on their skin so they would always smell like their favorite perfume. the fur coat could be haunted as well. i hope you get your money back. too bad you can't run it in NCIC with the cops to see if it was reported stolen.
Joe
Austin,Texas,
U.S.A.
THIS DID NOT SOUND LIKE A FAKE FUR COAT TO ME
#4Consumer Comment
Sat, March 21, 2009
Faux being the French for false or fake. It was nice and humane of you to order a fake fur so that no animals were killed making a coat. sounds like to me --from the way you describe this --you were sent a recently ripped off fur made with animal fur BECAUSE YOU KNOW THAT BUYING FUR IS MURDER! THE RUSSIAN MAFIA AND OTHERS LIKE TO FENCE GOODS FOR ENORMOUS PROFITS. Customers go to fur salons and they are measured or they get a coat off the rack. in the instances where they are measured, their name is part of the lining of the coat --not just sewed on but actually woven into the lining many times making it easy to identify if it is ever stolen.which explains why your coat had no lining. to keep from being arrested for burglary, these guys took the lining out of the coat because it had the name of the original and probably rightful owner woven in it too many times to leave it in. If you could still smell the perfume, it was a fairly recent theft. Furs have to be kept in a humidity- controlled environment, temperature where they are kept matters too. so that means if this was a stolen fur, it was kept somewhere until they realized that is was shedding and they had to get rid of it fast and cheap --or it could have been a used coat that was sold to one of those places where they sell clothes by the pound and not well cared for. If I was getting rid of my fur coat,I would not want my name to remain woven in the lining so people could find out that I had enough money for an exclusive fur salon fur and look me up. or maybe the person died and they tore the lining out and gave it to the resale people who eventually sold it to these people. you have no way of knowing. neither do i which is why what i am doing here is MERE SPECULATION AND NOT ACCUSATIONS. maybe they had to move out this merchandie before all the fur fell out. there should have been a strong musty smell like death because the fur came from dead animals. this coat could have been on a lady who was dead and it was removed before or after she was buried. i have heard about that happening too. do you recognize the perfume? It might be embalming fluid. that is sometimes rather confused with perfume after a few years or so. this coat has a history for sure but it wasn't what you ordered. who gets a coat for only $121.84 especially a fur coat? sounds like to me you got ripped off in a very bad way. wealthy women in the 1930-1950s used to try to get a residue of perfume on their skin so they would always smell like their favorite perfume. the fur coat could be haunted as well. i hope you get your money back. too bad you can't run it in NCIC with the cops to see if it was reported stolen.
Joe
Austin,Texas,
U.S.A.
THIS DID NOT SOUND LIKE A FAKE FUR COAT TO ME
#5Consumer Comment
Sat, March 21, 2009
Faux being the French for false or fake. It was nice and humane of you to order a fake fur so that no animals were killed making a coat. sounds like to me --from the way you describe this --you were sent a recently ripped off fur made with animal fur BECAUSE YOU KNOW THAT BUYING FUR IS MURDER! THE RUSSIAN MAFIA AND OTHERS LIKE TO FENCE GOODS FOR ENORMOUS PROFITS. Customers go to fur salons and they are measured or they get a coat off the rack. in the instances where they are measured, their name is part of the lining of the coat --not just sewed on but actually woven into the lining many times making it easy to identify if it is ever stolen.which explains why your coat had no lining. to keep from being arrested for burglary, these guys took the lining out of the coat because it had the name of the original and probably rightful owner woven in it too many times to leave it in. If you could still smell the perfume, it was a fairly recent theft. Furs have to be kept in a humidity- controlled environment, temperature where they are kept matters too. so that means if this was a stolen fur, it was kept somewhere until they realized that is was shedding and they had to get rid of it fast and cheap --or it could have been a used coat that was sold to one of those places where they sell clothes by the pound and not well cared for. If I was getting rid of my fur coat,I would not want my name to remain woven in the lining so people could find out that I had enough money for an exclusive fur salon fur and look me up. or maybe the person died and they tore the lining out and gave it to the resale people who eventually sold it to these people. you have no way of knowing. neither do i which is why what i am doing here is MERE SPECULATION AND NOT ACCUSATIONS. maybe they had to move out this merchandie before all the fur fell out. there should have been a strong musty smell like death because the fur came from dead animals. this coat could have been on a lady who was dead and it was removed before or after she was buried. i have heard about that happening too. do you recognize the perfume? It might be embalming fluid. that is sometimes rather confused with perfume after a few years or so. this coat has a history for sure but it wasn't what you ordered. who gets a coat for only $121.84 especially a fur coat? sounds like to me you got ripped off in a very bad way. wealthy women in the 1930-1950s used to try to get a residue of perfume on their skin so they would always smell like their favorite perfume. the fur coat could be haunted as well. i hope you get your money back. too bad you can't run it in NCIC with the cops to see if it was reported stolen.
