Fura completely screwed up on a tattooed I paid for! Making it a huge black blob and acting like it looked good. It was a real life tattoo nightmare. Covering my entire top of foot with a distorted unrecognizable mass. I requested my $500 within days to help pay for my laser treatments to remove immediately. I was promised in writing twice by tattooer Marie a full refund.....then ignored for 1.5 months. Only to hear from Fura owner he refused refund now, that " the tattoo was of top quality, and I was trying to take advantage of his artist by asking for my money back". Mel never even met with me or saw my tattoo in person. I was in shock & my foot & ankle were destroyed by this business. I have had 2 laser removal visits, and acid removal. I will need at least 5 more laser removal visits . I live 3 hrs away from San Francisco. I'm a single mom, this is such s painful, embarrassing, demoralizing, very expensive fix! I have scar tissue forming already to remove this odd pigment the first dermatologist had trouble with! This will be a $5000 fix now that its gotten more complicated. I will never be the same! Fura is a horrible place. See my pictures of before and after, plus my starting of removal process on Yelp.com. Both the owner Mel and this artist Marie have several complaints on there! I cannot express the amount of shame these people should feel for the way they dealt with this tragic event that I must live with now. Also Mel has created numerous lies to blameshift this entire situation. Bottom line is, his artist put Huge black ugly tattoo on my entire foot & ankle because she lost control. It was unfixable & wasn't even close to the design I approved. Then kept my money to avoid admitting responsibility for fear of legal backlash! Completely criminal, not to mention totally immoral and unethical!
#2Author of original report
Tue, June 28, 2016
Everything in this company's rebuttal is a complete lie. Why would I ask for the entire top of my foot too be blacker, & bigger. I'm a permanent makeup artist, not a body tattooer. HUGE DIFFERENCE! I just laid back and let this tattooer Marie at Fura do the agreed stencil. That's NOT what I got! Marie messed up, totally disregarded the stencil & tried to correct her mistakes by making everything bigger & blacker. So shameful! I've never said they gave me an infection. These people are out of their minds! So unbelievable, that their trying to blame shift this horrible artwork to my fault. Sick! I'm not validating their fabricated excuses any further. Stay away from this horrible business, it could change your life forever!
Owner- Fura Bodyworks
Castro Valley,#3REBUTTAL Owner of company
Tue, June 28, 2016
This customer has gone beyond being reasonable and has made false claims on a number of websites. Had generated false pictures claiming infection caused by work performed at Fura. None of it is true. She claimed she is ignorant of the tattoo process when in fact, she has been in the tattoo business for years. In writing she asked the tattooist to completely black out the head and cover the entire previous tattoo. If she hadn't kept asking Marie to darken the head of her tattoo during the session, it wouldn't be so dark. She kept telling her to make it wider. Marie did everything this difficult customer asked her to do.
11/10/2015
#4Author of original report
Thu, May 26, 2016
See ACTUAL PAPER STENCIL design used for tattoo? Now why did it end up so different? COMPLETE TATTOO SCREW UP!