- Report: #109742
Complaint Review: Furniture USA - Clemmons North Carolina
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Furniture USA
110 Westwood Village Dr. Clemmons, 27012-8760 North Carolina, U.S.A.
Phone:
336-712-4644
Web:
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Furniture USA Ripoff of 10,336.00 Clemmons North Carolina
I guess it is time to add my story to the list. I ordered my furniture on November 25,2003. All Bob Mackie furniture. A full dining room set, bedroom set and a few other pieces. I paid a partical payment of 10,336.00. The rest to be paid the week of delivery which was to be in 8 weeks. In January I called and Linda Libertare told me that no one would have told me that it would take 8 weeks to deliver because it takes 12 weeks. I told her that when I ordered that Cindy told me that my furniture would be delivered in 8 weeks. She actually continued to argue with me and raised her voice with me telling me that no one would promise me that.
I then got mad that I was being treated like that and asked to speak to Cindy. I was told that she was on vacation and she would have to call me back. After getting mad with Linda and yelling back at her she said that she would check on my order and call me back and give me a report on the status of it. She did call me back and tell me that it would be another four weeks. She went on to explain that the company was new and that it had grown so fast and had so many orders so fast and that it had just gotten so backlogged. She said the furniture companies had so many orders and the orders from Furniture USA were so great that they were filling the oldest ones first as they made the furniture. I then said you mean you have orders older than mine? She said that they did but that I was pretty high on the list now and my order was being made at that time. I look back now and I see an idiot for believing such a stupid mess.
She sent me a three page "Backorder Sales Order Acknowledgement" in the mail with "REVISED" stamped in red on it with the date 03-06-04 written beside it. Well needless to say March came and went with no furniture . I kept getting the emails saying this is a cut and pasted right from the email "
Vivian,
This email will serve as your bi-weekly update. At this time we do not have an exact shipment time of your order, but you are on the next truck coming from Pulaski. We are working with the manufacturer to expedite your order as quickly and efficiently as possible. Thank you for your patience with us as we work with them. We will call Chris when your order arrives at our warehouse.
Also, please feel free to call us with any questions you may have on the ordering and fulfillment process. Our toll-free number is (800) 806-6334, and we are open Monday through Friday from 9:00 until 5:00 eastern time. We also have limited Saturday hours. You may also reply to this email with your questions or comments.
Thank you for the opportunity to serve your home furnishing needs!
Mary Haidinger
Customer Service"
This was my every two week email. Patience hell this was at the end of June. In July I talked to Rachael Adams who was clearly treading water. I knew there was trouble and I wasn't getting my furniture. It is now September 23,2004 and I still sit with no furniture and no money. How do we stop these people?
Vivian
Austin, Texas
U.S.A.
I then got mad that I was being treated like that and asked to speak to Cindy. I was told that she was on vacation and she would have to call me back. After getting mad with Linda and yelling back at her she said that she would check on my order and call me back and give me a report on the status of it. She did call me back and tell me that it would be another four weeks. She went on to explain that the company was new and that it had grown so fast and had so many orders so fast and that it had just gotten so backlogged. She said the furniture companies had so many orders and the orders from Furniture USA were so great that they were filling the oldest ones first as they made the furniture. I then said you mean you have orders older than mine? She said that they did but that I was pretty high on the list now and my order was being made at that time. I look back now and I see an idiot for believing such a stupid mess.
She sent me a three page "Backorder Sales Order Acknowledgement" in the mail with "REVISED" stamped in red on it with the date 03-06-04 written beside it. Well needless to say March came and went with no furniture . I kept getting the emails saying this is a cut and pasted right from the email "
Vivian,
This email will serve as your bi-weekly update. At this time we do not have an exact shipment time of your order, but you are on the next truck coming from Pulaski. We are working with the manufacturer to expedite your order as quickly and efficiently as possible. Thank you for your patience with us as we work with them. We will call Chris when your order arrives at our warehouse.
Also, please feel free to call us with any questions you may have on the ordering and fulfillment process. Our toll-free number is (800) 806-6334, and we are open Monday through Friday from 9:00 until 5:00 eastern time. We also have limited Saturday hours. You may also reply to this email with your questions or comments.
Thank you for the opportunity to serve your home furnishing needs!
Mary Haidinger
Customer Service"
This was my every two week email. Patience hell this was at the end of June. In July I talked to Rachael Adams who was clearly treading water. I knew there was trouble and I wasn't getting my furniture. It is now September 23,2004 and I still sit with no furniture and no money. How do we stop these people?
Vivian
Austin, Texas
U.S.A.
3 Updates & Rebuttals
Ryan
Orlando,Florida,
U.S.A.
American drew is Bob Mackie think twice about buying it.
#2Consumer Comment
Fri, October 07, 2005
I recently purchased a bedroom set by Bob Mackie and the quality of it was terrible for the price. It had cracks, discolorations, scratches, and the finish was peeling. Bob Mackie is supposed to be a high-end company but the quality stinks for the price. Fighting with company is impossible to get it replaced too. In addition, all they want to do to fix the problem is glue it or nail it. If I were you, I would get brand name furniture. Sorry you had to go through this and hope you get your money back.
Robert
Worcester,Massachusetts,
U.S.A.
This may fall under mail fraud and if anyone can get at someone !!
#3Consumer Comment
Tue, September 28, 2004
You mentioned that FUSA sent you a backlog acknowlegement in the mail? If I were you I would file a compalint with your local postal inspector. This may fall under mail fraud and if anyone can get at someone, the post office can. I too was ripped of by this crimminal. I cannot recover my losses from my CC Co but I want him behind bars. I am currently filling a postal mail fraud case with my local post office against Dean Warren owner of FUSA and the sales person who sent the order acknowlegement Marsha Fulp. I received the order acknowlegment in the mail.
Paul
Anaheim,California,
U.S.A.
Is this a mail-order dining room set? You'll be standing up to eat for quite a while.
#4Consumer Suggestion
Fri, September 24, 2004
Vivian, you're in Austin. The company is in North Carolina. How exactly did you buy this furniture? On a web site? And, how were they supposed to send it to you? In the mail? Hi, UPS, sign here for your dining table, mam? In general, there are several rules that apply here. One, never pay for something unless you get to carry it out to the car and drive away with it. Next, it's obvious they are stalling you. Don't bother calling. They're playing you for a fool. You'll never get a dime back. You waited so long, I have no idea how to reverse the charges. How did you pay? Check? Cash? Credit? Needless to say, the company has already received payment. It's just a question of time before they take the money and run, leaving you with a disconnected number. Your only hope here is to cause them legal trouble. To try to scare them into giving you a refund. That's assuming they haven't folded up shop and moved on already. Plus, frauds don't scare easily. They thumb their noses at the law. Plus, even if law-enforcement did drop by, all they would do is ask questions. The fraud would get up and be gone hours after the cops left. I'd say hopeless. There is one sure way. Get up, drive over and convince them in person. You're going to need a hatchet and a strong stomach to get your money back. Usually, after the first few chops, somebody decides it's easier to lose a few bucks rather than an arm or leg. I hope you worked on a farm as a kid! Of course, this kind of thing usually makes the six-o'clock news. In prison, the dining table is stainless steel. Would that match the rest of your decor? Tell me, isn't there any local furniture store in Austin? With a deal like this, you would have been better off to find an empty refrigerator box and turn it upside down as a dining table.
