- Report: #814321
Complaint Review: Gamepal - Internet Internet
Reported By:
Matt -
, Texas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Gamepal
Internet, Internet, United States of America
Phone:
Web:
www.gamepal.com
Categories:
Business Rating:
(0)
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Gamepal Hasn't Paid for Account Internet, Internet
I used Gamepal on December 21st to sell a Lineage 2 account. After going through their automated quote process, I received a quote of $588 and change. I submitted the proper information, including secret questions/answers.
I never received a confirmation email with my order number. I logged into my Gamepal account, and did not have a pending account sale. I thought little of it, as I was leaving the next day for the holidays.
Their website states that you can receive payment in as little as 10 minutes. I suspected it'd be closer to 24 hours.
On the 22nd, I received multiple e-mails from NCSoft stating a)my account had been accessed by an unusual IP, and b)that my account e-mail had been changed. I knew then that Gamepal had received my account information and had accessed the account.
On the 22nd, I sent them an e-mail as I had noticed they had yet to pay for the account, but I could no longer access it.
On the 23rd, I sent them multiple e-mails requesting payment, and stating my intention to contact the FBI/IC3 in regards to wire fraud.
On the 23rd, I received what looks like an automated e-mail reply from Randy Boyette in their Accounts Department, with the job title Submission Support: Agent 1. The e-mail stated I needed to take no action other than wait.
I responded to Randy's e-mail on the 23rd stating my displeasure with the service, and requesting payment. I received no response. I sent another e-mail the the 25th reiterating my intention to contact the authorities if I had not received payment in a timely fashion.
On the 26th, I received three emails that were designated as Autoreplies, two of which were titled Customer Support, and another which was titled Order Verification (Buyers Only). They were not signed.
I responded on the 27th that I was still awaiting payment. I am also still waiting for my order number so that I can check the status of my account sale through their website.
I have received no replies other than what appear to be automated responses. I understand it's the holidays, but this poor level of communication regarding almost $600 is ridiculous. I want to be paid, or I want my account back intact, with all gear, currency, and other consumables accounted for.
This is Step 1. As stated, I will contact IC3 for wire fraud charges on the 31st, 10 days after initial account submission.
I never received a confirmation email with my order number. I logged into my Gamepal account, and did not have a pending account sale. I thought little of it, as I was leaving the next day for the holidays.
Their website states that you can receive payment in as little as 10 minutes. I suspected it'd be closer to 24 hours.
On the 22nd, I received multiple e-mails from NCSoft stating a)my account had been accessed by an unusual IP, and b)that my account e-mail had been changed. I knew then that Gamepal had received my account information and had accessed the account.
On the 22nd, I sent them an e-mail as I had noticed they had yet to pay for the account, but I could no longer access it.
On the 23rd, I sent them multiple e-mails requesting payment, and stating my intention to contact the FBI/IC3 in regards to wire fraud.
On the 23rd, I received what looks like an automated e-mail reply from Randy Boyette in their Accounts Department, with the job title Submission Support: Agent 1. The e-mail stated I needed to take no action other than wait.
I responded to Randy's e-mail on the 23rd stating my displeasure with the service, and requesting payment. I received no response. I sent another e-mail the the 25th reiterating my intention to contact the authorities if I had not received payment in a timely fashion.
On the 26th, I received three emails that were designated as Autoreplies, two of which were titled Customer Support, and another which was titled Order Verification (Buyers Only). They were not signed.
I responded on the 27th that I was still awaiting payment. I am also still waiting for my order number so that I can check the status of my account sale through their website.
I have received no replies other than what appear to be automated responses. I understand it's the holidays, but this poor level of communication regarding almost $600 is ridiculous. I want to be paid, or I want my account back intact, with all gear, currency, and other consumables accounted for.
This is Step 1. As stated, I will contact IC3 for wire fraud charges on the 31st, 10 days after initial account submission.
2 Updates & Rebuttals
mtubbs86
USARetracting Statement: GamePal Is AWESOME
#2Author of original report
Wed, February 15, 2012
Hello everyone,
I completely forgot to update this complaint but I figured I would do so since Gamepal was amazing in fixing the issue and they deserve an updated statement.
Conclusion here is I was paid and it was a mistake on my end as I gave my other paypal email address. The company did nothing wrong but everything right actually.
Highly recommend them!
mtubbs86
United States of AmericaUpdate:Contact received
#3Author of original report
Tue, December 27, 2011
It's sad that I had to post here in order to get an update.
I e-mailed [email protected] after posting this complaint to give them a link to the website and state that I had lodged a complaint.
I received a reply from Randy (see above complaint) 23 minutes later stating that the payment would now be delayed due to my complaint.
Approximately 40 minutes later, I received e-mails that had allegedly been sent before. One was a price adjustment on the account from Charles Graham in the Accounts Department with the job title Submission Support: Agent II. The price was reduced from $588 to $268.
Another email was a Payment Pending email, again allegedly sent before, which was sent by Mary Fowler of the Accounts Department with the job title Submission Support: Agent III. She was requesting various personal information confirmations.
I have responded to both the Price Adjustment (which I have accepted), and the Payment Pending e-mail with the restatement of my personal information.
My only outstanding issue, provided payment is received in a prompt manner is this: Why did Gamepal log into my account and change the personal information/passwords/email if I hadn't responded to the Price Adjustment e-mail yet? If I said no, then what? You change it all back? :boggle:
