Manager Response
NA,#2UPDATE Employee
Sat, November 17, 2007
Hello, I am one of the operations manager in the USA department customer service team. Sorry it took so long to get back with you as we do not actively view these reports. Thank you for your reply though, and hopefully we can resolve this issue as we do apologize it took so long to get back with you. Our duty as a USA company is to offer the best satisfaction in the MMORPG industry, and we make sure all our customers are dealt with properly. We are the only MMORPG company in the world that offers a solid 100% guarantee, and we will make sure we do everything possible to hold that guarantee. We just noticed your post recently, so we went back to our logs to see if the issue was resolved. Based on the information, your order should have been refunded according to our system. Yes, we have a few problems here and there with blizzard bannings, but we are back up to normal and have not had any further issues on problems with power leveling. If you still have concerns, please contact our support. Please ignore Bill APEX above, he is an employee that was fired because of the poor customer service and is actually the one who did cause issues with you on customer service as you were most likely speaking to him directly. It was our fault that we hired an incompetent person to hire this individual who has a track record of being fired because of poor performance. If you fell victim of this individual, please contact our support, and we will offer a coupon bonus for all future purchases. Not only is his comments completely false only to damage our reputation, but his nonsense has got him fired from multiple jobs because of the actions he decides to take. NOTE TO BILL: If you continue posting comments about our company which is a violation of your NDA, not only will we pursue legal action, but you can expect your employment at your current job to get terminated along with us posting your personal information as well since you can't seem to stop. We deeply apologize if we caused any frustration with your order as we try our best to help every customer. Mistakes can happen, and especially in this industry things can go wrong, but we will do everything in our power to make sure you get what you ordered. Please contact our email support if you have any additional questions, thank you - Support Team
Bill
Apex,#3UPDATE EX-employee responds
Fri, December 08, 2006
Gamepal claims that if they get your account banned during Powerleveling, they will reimburse you. Infact, they just totally ignore you and make you send bogus emails to fake email addresses or ones that are not monitored. They do not care and "Anthony" is just a phillipino using a fake american name. He does not care what your problem is and neither does gamepal. Open a dispute on paypal for the powerleveling and escalate it to a claim. They will lose the claim and will not get their money back. This is a big problem for gamepal and they get charged back like no tomarrow cause of so many upset customers. I suggest this to ANYBODY who gets ripped off by gamepal.
Dave
New Westminster,#4Consumer Suggestion
Thu, December 07, 2006
Your contract with Gamepal had as its basic premise the violation of your contract with Blizzard. Blizzard found you out, and under the terms of your contract with them, they cancelled your account. I don't see that Gamepal ripped you off. They did to you what you paid them to do: break your contract with Blizzard. Whether they actually levelled a character to 60 on your account might be your only cause. Fair? Play the game yourself.
Bill
Apex,#5Consumer Comment
Thu, December 07, 2006
I used to work for gamepal. Their office in Raleigh is nothing but a front for their REAL office over in the Phillipines. They don't care. The owners will STEAL and CHEAT you out of all your money. They force employees to LIE and FRAUD the customers. Do not do business with this fradulant company.