- Report: #285756
Complaint Review: Gamepal - Nationwide
-
Author Confirmed
Why?
Gamepal
North Carolina Nationwide, U.S.A.
Phone:
919-923-6338
Web:
N/A
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Gamepal Gamepal Made for Play Account Ripoff Chapel Hill NC
My Kids wanted two World of Warcraft accounts for Christmas, so I searched the net and found Gamepal, I ordered two Made for Play accounts and paid my 299.00 for each account, after 3 weeks of "live help" telling me to wait and I would be updated and Gamepal not responding to my emails I filed a complaint with Paypal, after having my claim denied and even escalating it twice with paypal I ws told since it was a "virtual goods" purchase I was not covered under there policy.. Gamepal only accepts Paypal for payment so I am conviced there in it together at this point. As it stands I am out 600.00 for the two accounts I ordered and after many emails in which Gamepal contridicted themselves I have decided to spend my free time making sure anyone with Google will never use Paypal or Gamepal. I am out 600.00 and days of phone calls and emails and frustation trying to get my kids there accounts. Never use Paypal to purchase "virtual goods" and never use gamepal. If anyone is interested in the email I have saved every email sent and recieved by Gamepal and Paypal, even the ones where I was offered a credit on Gamewar there "sister" company then told 3 emails later they did not offer anything on any company but there own, they blamed everyone under the sun, including Paypal for not updating there payment to me not getting my accounts or my refund... Beware of Gamepal.
On a side note I am in contact with a NC fraud lawyer and with my emails and backup documentation I am going for blood on the owners of Gamepal, thats the one Beni of them being a US company.
Michael
Canyon, Texas
U.S.A.
On a side note I am in contact with a NC fraud lawyer and with my emails and backup documentation I am going for blood on the owners of Gamepal, thats the one Beni of them being a US company.
Michael
Canyon, Texas
U.S.A.
4 Updates & Rebuttals
Manager Response
NA,North Carolina,
U.S.A.
Manager Response Back
#2UPDATE Employee
Sun, December 02, 2007
Hello, I am one of the operations manager in the USA department customer service team. Sorry it took so long to get back with you as we do not actively view these reports. Thank you for your reply though, and hopefully we can resolve this issue as we do apologize it took so long to get back with you. Our duty as a USA company is to offer the best satisfaction in the MMORPG industry, and we make sure all our customers are dealt with properly. We are the only MMORPG company in the world that offers a solid 100% guarantee, and we will make sure we do everything possible to hold that guarantee. We just noticed your post recently, so we went back to our logs to see if the issue was resolved. Based on the information, your M4P orders were delayed for security purposes. What this means is that instead of leveling 24/7, we were forced to level 8 hours a day so your accounts would not be damaged by blizzard. Please note gamepal offers a 100% guarantee that all M4P orders are completed, however the time estimated on the website is only an estimation. We informed you of the delays, and offered an exchange if the accounts were due on Christmas. We deeply apologize if we caused any frustration with your order as we try our best to help every customer. Mistakes can happen, and especially in this industry things can go wrong, but we will do everything in our power to make sure you get what you ordered. Please contact our email support if you have any additional questions, thank you - Support Team
Manager Response
NA,North Carolina,
U.S.A.
Manager Response Back
#3UPDATE Employee
Sun, December 02, 2007
Hello, I am one of the operations manager in the USA department customer service team. Sorry it took so long to get back with you as we do not actively view these reports. Thank you for your reply though, and hopefully we can resolve this issue as we do apologize it took so long to get back with you. Our duty as a USA company is to offer the best satisfaction in the MMORPG industry, and we make sure all our customers are dealt with properly. We are the only MMORPG company in the world that offers a solid 100% guarantee, and we will make sure we do everything possible to hold that guarantee. We just noticed your post recently, so we went back to our logs to see if the issue was resolved. Based on the information, your M4P orders were delayed for security purposes. What this means is that instead of leveling 24/7, we were forced to level 8 hours a day so your accounts would not be damaged by blizzard. Please note gamepal offers a 100% guarantee that all M4P orders are completed, however the time estimated on the website is only an estimation. We informed you of the delays, and offered an exchange if the accounts were due on Christmas. We deeply apologize if we caused any frustration with your order as we try our best to help every customer. Mistakes can happen, and especially in this industry things can go wrong, but we will do everything in our power to make sure you get what you ordered. Please contact our email support if you have any additional questions, thank you - Support Team
Manager Response
NA,North Carolina,
U.S.A.
Manager Response Back
#4UPDATE Employee
Sun, December 02, 2007
Hello, I am one of the operations manager in the USA department customer service team. Sorry it took so long to get back with you as we do not actively view these reports. Thank you for your reply though, and hopefully we can resolve this issue as we do apologize it took so long to get back with you. Our duty as a USA company is to offer the best satisfaction in the MMORPG industry, and we make sure all our customers are dealt with properly. We are the only MMORPG company in the world that offers a solid 100% guarantee, and we will make sure we do everything possible to hold that guarantee. We just noticed your post recently, so we went back to our logs to see if the issue was resolved. Based on the information, your M4P orders were delayed for security purposes. What this means is that instead of leveling 24/7, we were forced to level 8 hours a day so your accounts would not be damaged by blizzard. Please note gamepal offers a 100% guarantee that all M4P orders are completed, however the time estimated on the website is only an estimation. We informed you of the delays, and offered an exchange if the accounts were due on Christmas. We deeply apologize if we caused any frustration with your order as we try our best to help every customer. Mistakes can happen, and especially in this industry things can go wrong, but we will do everything in our power to make sure you get what you ordered. Please contact our email support if you have any additional questions, thank you - Support Team
Manager Response
NA,North Carolina,
U.S.A.
Manager Response Back
#5UPDATE Employee
Sun, December 02, 2007
Hello, I am one of the operations manager in the USA department customer service team. Sorry it took so long to get back with you as we do not actively view these reports. Thank you for your reply though, and hopefully we can resolve this issue as we do apologize it took so long to get back with you. Our duty as a USA company is to offer the best satisfaction in the MMORPG industry, and we make sure all our customers are dealt with properly. We are the only MMORPG company in the world that offers a solid 100% guarantee, and we will make sure we do everything possible to hold that guarantee. We just noticed your post recently, so we went back to our logs to see if the issue was resolved. Based on the information, your M4P orders were delayed for security purposes. What this means is that instead of leveling 24/7, we were forced to level 8 hours a day so your accounts would not be damaged by blizzard. Please note gamepal offers a 100% guarantee that all M4P orders are completed, however the time estimated on the website is only an estimation. We informed you of the delays, and offered an exchange if the accounts were due on Christmas. We deeply apologize if we caused any frustration with your order as we try our best to help every customer. Mistakes can happen, and especially in this industry things can go wrong, but we will do everything in our power to make sure you get what you ordered. Please contact our email support if you have any additional questions, thank you - Support Team
