Manager Response
NA,#2UPDATE Employee
Sun, December 02, 2007
Hello, I am one of the operations manager in the USA department customer service team. Sorry it took so long to get back with you as we do not actively view these reports. Thank you for your reply though, and hopefully we can resolve this issue as we do apologize it took so long to get back with you. Our duty as a USA company is to offer the best satisfaction in the MMORPG industry, and we make sure all our customers are dealt with properly. We are the only MMORPG company in the world that offers a solid 100% guarantee, and we will make sure we do everything possible to hold that guarantee. You posted this twice, please view the other ripoffreport you posted. Yes we are in NC, but we have operations and customer service offices in California and Arizona. We deeply apologize if we caused any frustration with your order as we try our best to help every customer. Mistakes can happen, and especially in this industry things can go wrong, but we will do everything in our power to make sure you get what you ordered. Please contact our email support if you have any additional questions, thank you - Support Team
Michael
Canyon,#3Author of original report
Tue, November 20, 2007
One of the emails they sent me blamed there lack of response on the CA fires, so I assumed they were in CA turns out there in NC
Michael
Canyon,#4Author of original report
Tue, November 20, 2007
One of the emails they sent me blamed there lack of response on the CA fires, so I assumed they were in CA turns out there in NC