Complaint Review: Gary Yeomans Ford - Daytona Beach Florida

I purchased a 2000 Lincoln ls from this dealership in AUG 2008. The were advertising this vehicle as a Gary yeomans used car. This implied that the car meet certain standards to be listed as a Gary yeomans ford product. They were selling this vehicle through E-bay as a no reserve auction item. I live in VA, | did my research and found out that this car dealer was one of the largest in FL and was well respected. There motto is taking care of customers. They pledged to have the finest used car in FL with this information I decided to bid on the Lincoln LS.

Before I put my bid in I ran the car's VIN through CARFAX and discovered that the cat had a minor fender bender two years earlier. (this info was not disclosed) I asked the salesman "Steve" about the car accident and if the car had any other issues before I placed my bid on the car. I was told "NO". I then searched their on line pre-owned website listing and found the Lincoln advertised on line "as a Gary yeomans preowned car" for 10k. I was lead to believe that this car was a Gary yeomans preowned car that they were using E-Bay as a medium to reach potential buyers outside of FL. Since the car was advertised of 10K, I felt confident to bid on the car. My bid was for 8k and when the auction ended I had won the car.

I immediately contact Gary yeomans ford and arranged for payment. I flew out from VA and stayed over night in FL. I was met by another salesman and was brought to the dealership. The salesman was impressed that I was able to buy this car at such a low price. He told me that their corporate office has allowed them to sell cars on e-bay. This was a new venture for Gary yeomans ford. The car was on their lot and ready to go. I did not feel I had to conduct an inspections since I committed to the purchase via the rules of e-bay and the car was a Gary yeomans ford preowned car it obviously met their high standards or it would not have been advertised as such. I completed the purchase and prepared for the long trip back to VA. I noticed that the car did not have a spare tire and the salesman immediately took care of that.

This is the point that the all went wrong. I started noticing issues with the car as I drove off the lot. I heard a popping sound as I made my first turn off the lot. As I drove the car onto the highway, I heard wind noise, I tried to play the cd player and it did not function. I tried to engage the cruise control and discovered that was inoperable. I stopped the car to investigate the wind noised and discovered that the passenger window would not roll-up and seal.

I continued my long journey home and made contact with Gary yeomans the next day. This car was purchased as a gift for my twin daughters I spoke with Steve and sent a inquiry into the owners e-mail account to let them know what I experienced through this transaction. Long story (complaint) short.. I was told that the car should have never been advertised on the web site and the car was sold as is. The owner (Carlos Lira) told me that if they sold the car at the higher price they would have fixed the car issues.

This violates all principles of best practices for any consumer when they are purchasing a vehicle from a dealership. I was misled and Gary Yeomans Ford did not disclose the mechanical issues and they misrepresented my car as a Gary Yeomans preowned car.. The repairs on the car exceed 2000.00 dollars.

BBB complaint on file

Paul

williamsburg, Virginia

U.S.A.

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!