- Report: #471395
Complaint Review: GarySimon.net - Internet
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GarySimon.net
www.garysimon.net Internet, U.S.A.
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GarySimon.net, Gary Simon to busy to do what you ask. Internet
I order a logo from www.garysimon.net on the beginning of June. I though his portfolio was grate so I decided to give him a go. My order was made on a Thursday at 5am in the beginning of June and he had a backlogged of 5 days. On Friday (9 days/7 business days later) I decide to install AIM and ask Gary the status of my logo. He reply and told me my logo be ready in couple hrs. About 2 hrs later he made me a supposed to be logo. He use a regular font from the list of photoshop and feel it with a plain pink color after I left him know specific details of colors, business uniforms, and the style I want it.
To make my story already long short... More then a month past and he only work on my logo 3 times. Never got what I want it. After more than 10 emails and post he said that he have other customers and he wont be able to change my logo because he already did 3 concepts for me.
So in other words. I let him know what i want, he makes what he wants, and I have to like it because he have other more important customers.
He sound like a very nice guy but never answer your emails and for a revision you have to wait 4 to 7 business. I wait it more then a month and everything I ask was NEVER done.
It looks like he have to many logos that he cant give his customers complete concentration and for that he have to many revision.
Gary,
taking peoples money and doing a half fast job because you have to many logos to do is Riping people off and poor customer service.
DONT USE garysimon.net. Is better logo designers out there and for the same price that will give you the attention that you deserve.
I hop everyone can understand my english.
Losdoss
Kissimmee, Florida
U.S.A.
To make my story already long short... More then a month past and he only work on my logo 3 times. Never got what I want it. After more than 10 emails and post he said that he have other customers and he wont be able to change my logo because he already did 3 concepts for me.
So in other words. I let him know what i want, he makes what he wants, and I have to like it because he have other more important customers.
He sound like a very nice guy but never answer your emails and for a revision you have to wait 4 to 7 business. I wait it more then a month and everything I ask was NEVER done.
It looks like he have to many logos that he cant give his customers complete concentration and for that he have to many revision.
Gary,
taking peoples money and doing a half fast job because you have to many logos to do is Riping people off and poor customer service.
DONT USE garysimon.net. Is better logo designers out there and for the same price that will give you the attention that you deserve.
I hop everyone can understand my english.
Losdoss
Kissimmee, Florida
U.S.A.
1 Updates & Rebuttals
Gary_simon
Cortland,Ohio,
U.S.A.
This is an absolutely pathetic report
#2REBUTTAL Owner of company
Mon, July 20, 2009
This is Gary Simon. I have received logo design orders from almost 800 clients in my time being a logo designer, and I can confidently say that the report written above from "Losdoss" is easily the worst client I've ever had to deal with. I went *above and beyond* for this client and in the end, even gave them a full refund (which they fail to address in their report). Let me make something clear here, I state on my logo design order page I offer 1 concept with unlimited revisions. That's how I'm able to charge so cheap, that way if I'm able to successfully design a logo the first concept and the client is happy, they've just scored a great logo for less. So I designed a concept for Losdoss. They didn't like it. Usually if a client absolutely does not like what I design, I will design a new concept. So I designed a second concept. They decide they didn't like it either and wanted a totally new concept. At this point I'm a little frustrated (particularly at their inability to type coherent english, that always makes things hard too, trying to interpret things as a designer), so I decide to design a 3rd concept anyways. Their response to the 3rd concept initially was that they liked it and only wanted a revision. Then the next day on AIM they decide to tell me they want something totally different again. At this point it's becoming unacceptable and I let them know that they're going to have to order another concept before I can continue designing for them. That's when they asked for a refund, which I gave them (a full $99.95 refund). And that's not something I have to do, because it's stated on my terms of service page that after a primary concept and revision has been completed, you can only receive a refund of your original order minus a $45.00 service fee. So I decided to fully refund these people, because whoever they are, seemed like they have the character to do something ignorant like this and open up a ripoffreport and make me look bad. Stupid me, huh? I guess this just goes to show that after 800 clients, you're bound to come across a few of these types. Sigh.
