Lynn Murphy
Winston-Salem,#2REBUTTAL Owner of company
Mon, April 26, 2004
Premium 2000 Plus has paid nearly $4,000,000 in claims since the program was introduced in 1997. Nearly 2,500 claims have been paid at an average of $1,600 per claim -- valid calims are paid! Continuing maintenance is required on warranted vehicles as with any warranty or service contract on new and used cars alike. Maintenance of a vehicle is critical; everyone is aware. Premium 2000 Plus requires oil and filter changes and transmission inspection (for leaks or visual abnormalities) every 4 Months/4,000 Miles, whichever occurs first. This then requires service invoices with date and odometer reading to determine if the requirement was met. It is possible to drive 7,500 miles, for instance, in less than four (4) months. Unless the service was completed prior to 4,001 miles the service requirement would not be met and the claim would be invalidated. Crystal wants the contract to read differently so that she can acquire benefit she is not due. The warranty is not every 4 Months or 4,000 Miles. The "whichever occures first" is important language. The same language is used to describe the term of the contract is is for 60 Months or 100,000 Miles, whichever occurs first. I am sure this is as easy to understand. It isn't for 100,001 miles, it isn't for 60 months and one day. When either is reached the warranty expires. Sincerely, President/CEO