- Report: #77037
Complaint Review: Gateway - North Sioux City South Dakota
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Author Not Confirmed
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Gateway
610 Gateway Drive North Sioux City, 57049 South Dakota, U.S.A.
Phone:
800-846-2000
Web:
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Gateway Ripoff! Terrible customer service! North Sioux City South Dakota
I purchased a digital camera on 12/18/03 from gateway internet site. I received the camera on 12/23/03. It didn't work, no power. I called Tech-Support on 12/23/03.
Tech-Support ordered a replacement camera on 12/23/03. Since then I am now on the 5th order for a replacement camera. Each time the delivery date arrives I contact Gateway Customer Service and they say their is a tecnical problem with the order and they place a new order.
The Shipping Dept. shows the orders as Backordered. The Customer Service Dept. says Their is a Technical Problem with the current order.
I contacted the Sales Dept on Live-Chat they said the model I ordered was available for immediate delivery. The 3rd order arrived at my house but no camera only the return shipping label for the original camera. Customer Service said to ignore this order. now the deliver date is out to 1/21/04
When they placed the 5th order they said all previous orders have been cancelled except the shipping Dept. shows both order 4 and 5 as active and both backordered.
Customer Service ignores several request for returning the camera and getting a refund.I sent a Registered letter to the Senior Vice President of Customer Service a week ago so far it's been ignored
Donald
kenosha, Wisconsin
U.S.A.
Tech-Support ordered a replacement camera on 12/23/03. Since then I am now on the 5th order for a replacement camera. Each time the delivery date arrives I contact Gateway Customer Service and they say their is a tecnical problem with the order and they place a new order.
The Shipping Dept. shows the orders as Backordered. The Customer Service Dept. says Their is a Technical Problem with the current order.
I contacted the Sales Dept on Live-Chat they said the model I ordered was available for immediate delivery. The 3rd order arrived at my house but no camera only the return shipping label for the original camera. Customer Service said to ignore this order. now the deliver date is out to 1/21/04
When they placed the 5th order they said all previous orders have been cancelled except the shipping Dept. shows both order 4 and 5 as active and both backordered.
Customer Service ignores several request for returning the camera and getting a refund.I sent a Registered letter to the Senior Vice President of Customer Service a week ago so far it's been ignored
Donald
kenosha, Wisconsin
U.S.A.
4 Updates & Rebuttals
Donald
kenosha,Wisconsin,
U.S.A.
satisfaction finally received
#2Author of original report
Sun, February 22, 2004
I got my money back. Thanks to FOX T.V. Channel Action LIne I'LL advise everyone with a problem with Gateway save all of your documentation you'll need it Contact Fox Action Line in your area They have power(threats of putting it on national TV is great power Contact the FTC and you state consumer commissioner all of this can be done online but cfox channel action line are the one that will probably solve your problem. Never will I ever do business with Gateway again and all of my friend and family (who all have PC's) say the same after seeing my problem.
Donald
kenosha,Wisconsin,
U.S.A.
Think Twice Before Ordering
#3Author of original report
Thu, January 22, 2004
It's now 30 days since the original replacement order was entered. still no camera. every time a delivery date arrives I contact customer service they say Technical Problem with order cancel it and enter a new order. NOW I'M ON THE 6th ORDER and thats waiting for financial aproval for a camera that was already paid for GATEWAY Customer Reps. are BRUSHOFF Artists. I have requested to return the original camera 3 times for a refund They just ignore this request.
Donald
kenosha,Wisconsin,
U.S.A.
Think Twice Before Ordering
#4Author of original report
Thu, January 22, 2004
It's now 30 days since the original replacement order was entered. still no camera. every time a delivery date arrives I contact customer service they say Technical Problem with order cancel it and enter a new order. NOW I'M ON THE 6th ORDER and thats waiting for financial aproval for a camera that was already paid for GATEWAY Customer Reps. are BRUSHOFF Artists. I have requested to return the original camera 3 times for a refund They just ignore this request.
Donald
kenosha,Wisconsin,
U.S.A.
Think Twice Before Ordering
#5Author of original report
Thu, January 22, 2004
It's now 30 days since the original replacement order was entered. still no camera. every time a delivery date arrives I contact customer service they say Technical Problem with order cancel it and enter a new order. NOW I'M ON THE 6th ORDER and thats waiting for financial aproval for a camera that was already paid for GATEWAY Customer Reps. are BRUSHOFF Artists. I have requested to return the original camera 3 times for a refund They just ignore this request.
