- Report: #1352695
Complaint Review: Geico - Nationwide
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Author Not Confirmed
Why?
Geico
Nationwide, USA
Phone:
1-800-861-8380
Web:
www.geico.com
Categories:
Business Rating:
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Geico Changed installment agreement in middle of contract, back-billing me Chevy Chase, MD Nationwide
Geico quoted me a rate and I selected a 3 payment installment plan, and paid the first payment. The next payment was due in 3 months. When it came time to pay the payment, I was astounded to find the amount due had doubled! I called Geico and was told that "there was a change from a DMV report on an accident from 3 years ago, so the rate went up". Apparently an accident my wife had which was shared fault was considered at-fault by Geico. In any case, I told the Geico rep that I wanted to cancel the plan.
Switched insurance companies, got a much better rate and moved on. Or so I thought. Today, I get a bill from Geico for $338. Apparently they didn't cancel the account when asked, and now say I owe this much for the last month. So I called Geico again... and talked to a friendly rep who told me that they would fix it and change the date of cancellation to the correct date, the day the next installment was due. She put me on hold for about 10 minutes while she worked. Then she came back and told me they fixed the date, but unfortunetely I still owed $173! Apparently, they are charging me for a short period of time after they informed me that the next installment would be more due to the 'change'. I spoke with her supervisor Matt at this time, and he told me nothing could be done, and I owed the money for a 1 month period before the next installment had been due.
To me this is clear bait and switch, they quote a lower rate and then raise it in the middle of a contract. I should have the right not to accept the increase by cancelling the plan before the next installment - which I DID.
