- Report: #478441
Complaint Review: General Warranty Services Inc. - Salem New Hampshire
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Author Confirmed
Why?
General Warranty Services Inc.
282 Main Street Salem, 03079 New Hampshire, U.S.A.
Phone:
603-685-6250
Web:
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General Warranty Services, Inc. Good, Better, Best--what I got was robbed of $4000 Salem New Hampshire
The caller found a "sucker." I can't believe I got hit like this. He told me that the warranty was "better than bumper to bumper." Because I would be paying $4000 on the warranty, I knew I would have everything covered.
Wrong answer. In the past year I have had about $2400 worth of work done on my car and the company has given me a little over $300... And that was given after a big fight...
Reaching an employeed human for this company is like playing the lottery. The chances of making contact are slim to none. I finally started hitting numbers and the pound key... Got someone in the IT department. He gave me some names and direct extensions... About three days later I spoke to a woman...
She was so upset with how I was being treated. She said out of Good, Better, Best, I had the Best plan. It's worth $4000. She claimed to fully understand my frustration and was going to help me get to the bottom of this. Haven't heard back from her yet...
My lawyer told me to research General Warranty on this site. When I saw all of the other complaints, my heart dropped... I am a school teacher. I paid the $4000 because my car is paid off and I wanted the peace of mind. I have been slapped into reality... There are crooks out there who will take great advantage of you... Don't do anything without praying first.
Readytosue
Killeen, Texas
U.S.A.
Wrong answer. In the past year I have had about $2400 worth of work done on my car and the company has given me a little over $300... And that was given after a big fight...
Reaching an employeed human for this company is like playing the lottery. The chances of making contact are slim to none. I finally started hitting numbers and the pound key... Got someone in the IT department. He gave me some names and direct extensions... About three days later I spoke to a woman...
She was so upset with how I was being treated. She said out of Good, Better, Best, I had the Best plan. It's worth $4000. She claimed to fully understand my frustration and was going to help me get to the bottom of this. Haven't heard back from her yet...
My lawyer told me to research General Warranty on this site. When I saw all of the other complaints, my heart dropped... I am a school teacher. I paid the $4000 because my car is paid off and I wanted the peace of mind. I have been slapped into reality... There are crooks out there who will take great advantage of you... Don't do anything without praying first.
Readytosue
Killeen, Texas
U.S.A.
1 Updates & Rebuttals
Superman..
Morrisville,Vermont,
United States of America
True Story
#2UPDATE EX-employee responds
Sat, January 09, 2010
I had previously worked for that company from March 17,2009-May 12,2009.At first i didn't know what it was, until i actually got started. It is true that some number's were logged in to the DNC list. Some employees that worked there never logged them in. I personally had gotten calls about my Warranty About to expire but i had ignored and then i never got a phone call again, I don't know if it that company i worked for or not. But i do know they did stop calling after a while. But this company here, the employees do slam the phones down when they hang up i had seen it all around me. They work out "print out" sheets which tells all employees what to say when someone answers the phone. Everything was read off on a sheet a paper, to the "client" Now what happens with the dialer is that it is an Automatic Dialer, the dials out the numbers. to the callers. On "the sales reps end" the Name and number Show up on our caller ID. So the Dialer dials out, once that # 2 is pressed, it automatically transfers and calls us. So basically your calling us without knowing our number and we have your name and number on the caller Id so when the person asks who there looking for, we just read off what on the caller Id. And it is true they do not have any Vehicle Information on what you own or have, or if they don't drive we don't have record of that. So Generally speaking it is a small office, where we don't know there information until given. Which i personally thought it shouldn't work that way. But if you need any questions answered. Please feel free to contact me.. Thanks..
