- Report: #1486642
Complaint Review: Gerber Collision - Tucson Arizona
Reported By:
Doug Lampert -
TUCSON, Arizona, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Gerber Collision
4670S Palo Verde Rd Tucson, 85714 Arizona, United States
Phone:
5205140450
Web:
https://www.gerbercollision.com/locations/tucson-palo-verde-rd-az
Categories:
Business Rating:
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Gerber Collision During Body Repair and Painting; techs unplugged AC Compressor and destroyed unit Tucson Arizona
10.21
Good morning! I was in an automobile accident 07/13 , 2012 Kia Sportage. Insurance Agent, suggested Gerber Collision (Big Mistake), 4670 S. Palo Verde Rd. , Tucson, Az. Body damage and mechanical damage; primarily front driver's side. The vehicle was driveable with a functional air conditioner (no issues). Approx. one week later, Kia was picked up and without issues. The following day, AC stops operating. My wife, Randy Immediately calls Tim at Gerbers. Tim States " an Electrical Issue" to return Kia and Issue be corrected. In body shop, Tim stated that tech disconnected Disconnected compressor. Upon realizing that major compressor issues with AC Compressor exists, excuses from Store Manager, comes about: 1. AC unit not damaged in auto accident 2. Compressor internally exploded 3. Ins. Co , not paying for damaged compressor! 4. Jason E. /Gerber Collision/ Store Manager was the sole organization that physically Unplugged the AC Compressor and has left it unplugged. 5. Gerber Collision had Royal Kia in Tucson, Diagnose AC. Diagnostic states " Compressor exploded internally! 6. Gerber Collision was the only organization. other than Kia to check AC. How could the AC Compressor have exploded internally ? The Gerber techs Unplugged the AC Unit and being in a hurry; forgot to replug and make the electrical connection; causing the compressor to internally explode!! More excuses from Gerber Collision not to fix Compressor than Obama!!
