- Report: #101355
Complaint Review: Germain Ford - Columbus Ohio
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Germain Ford
7250 Sawmill Road Columbus, 43235 Ohio, U.S.A.
Phone:
614-889 7777
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Germain Ford Ripoff Unfair warranty practices Columbus Ohio
The 12 Hundred Dollar a Year Replacement Ford Windstar Transmission
This is another tale in a long line of horror tales of the Ford Windstar and it's many problems. This one is directed at the Ford dealerships, although the Ford Motor Company is the precipitator of the dealerships windfall service revenue that is generated by Ford's poor quality products and warranties.
The transmission on my 1996 Windstar failed at 72,000 miles. This is the transmission that was faulty at its conception in 1995. They have been trying to correct the original problem and the newly introduced problems because of the many fixes and apparently have not succeeded yet. I had the transmission/converter assembly replaced in February of 2002 for the service fee of $2600.00 dollars and it failed two months later. Germain Ford in Columbus, Ohio replaced it no charge in April of 2002. They were reimbursed by the factory. It developed a severe front seal leak in July of 2004. The warranty on the replaced transmission was 24 months or 24000 miles.
It failed 27 months after it was installed. The irony of this is the warranty of replacement transmissions was extended to 36 months or 36000 miles in August of 2002. This is just 4 months after my transmission was replaced under the old warranty. The new warranty period would have covered it. Two different warranties for the same product. I fell through the crack. The dealership now wants an additional $900.00 dollars to replace the transmission . It would be very interesting to know how much revenue dealerships are realizing from missed extended warranties on known product problems ie. blown engines, broken front springs and bad transmissions. I don't believe they have done anything about their thousands of bad speedometers. When and if they do it will be too late for many people. They will have fallen outside the warranty period. More revenue for the dealerships.
The point I am trying to make is the dealerships could easily rectify these kind of problems with all the profit that Ford has thrown their way but Julie the service manager at Germain's says no and I am forced to buy another car that was not planned. I don't expect to get much for a trade in because of the above named reasons. I don't know what make I will be purchasing but I know what it won't be.
Charles
Powell, Ohio
U.S.A.
This is another tale in a long line of horror tales of the Ford Windstar and it's many problems. This one is directed at the Ford dealerships, although the Ford Motor Company is the precipitator of the dealerships windfall service revenue that is generated by Ford's poor quality products and warranties.
The transmission on my 1996 Windstar failed at 72,000 miles. This is the transmission that was faulty at its conception in 1995. They have been trying to correct the original problem and the newly introduced problems because of the many fixes and apparently have not succeeded yet. I had the transmission/converter assembly replaced in February of 2002 for the service fee of $2600.00 dollars and it failed two months later. Germain Ford in Columbus, Ohio replaced it no charge in April of 2002. They were reimbursed by the factory. It developed a severe front seal leak in July of 2004. The warranty on the replaced transmission was 24 months or 24000 miles.
It failed 27 months after it was installed. The irony of this is the warranty of replacement transmissions was extended to 36 months or 36000 miles in August of 2002. This is just 4 months after my transmission was replaced under the old warranty. The new warranty period would have covered it. Two different warranties for the same product. I fell through the crack. The dealership now wants an additional $900.00 dollars to replace the transmission . It would be very interesting to know how much revenue dealerships are realizing from missed extended warranties on known product problems ie. blown engines, broken front springs and bad transmissions. I don't believe they have done anything about their thousands of bad speedometers. When and if they do it will be too late for many people. They will have fallen outside the warranty period. More revenue for the dealerships.
The point I am trying to make is the dealerships could easily rectify these kind of problems with all the profit that Ford has thrown their way but Julie the service manager at Germain's says no and I am forced to buy another car that was not planned. I don't expect to get much for a trade in because of the above named reasons. I don't know what make I will be purchasing but I know what it won't be.
Charles
Powell, Ohio
U.S.A.
5 Updates & Rebuttals
Dan
Hilliard,Ohio,
U.S.A.
wrong make not dealer
#2Consumer Suggestion
Thu, August 05, 2004
ford is notorius for its bad transmissions. my sisters mustang is on its 6th at 110000 miles. just fyi my chevy truck started having problems and i took it to a dealer on dublin village drive and was told to give them 2 hours. my truck was out of warrenty but they had had the same problems with other chevys. my problem was fixed and i said how much do i owe you and the reply was nothing and have a nice day. they have made me a life long customer and proved to me that they do care.
Dan
Hilliard,Ohio,
U.S.A.
wrong make not dealer
#3Consumer Suggestion
Thu, August 05, 2004
ford is notorius for its bad transmissions. my sisters mustang is on its 6th at 110000 miles. just fyi my chevy truck started having problems and i took it to a dealer on dublin village drive and was told to give them 2 hours. my truck was out of warrenty but they had had the same problems with other chevys. my problem was fixed and i said how much do i owe you and the reply was nothing and have a nice day. they have made me a life long customer and proved to me that they do care.
Dan
Hilliard,Ohio,
U.S.A.
wrong make not dealer
#4Consumer Suggestion
Thu, August 05, 2004
ford is notorius for its bad transmissions. my sisters mustang is on its 6th at 110000 miles. just fyi my chevy truck started having problems and i took it to a dealer on dublin village drive and was told to give them 2 hours. my truck was out of warrenty but they had had the same problems with other chevys. my problem was fixed and i said how much do i owe you and the reply was nothing and have a nice day. they have made me a life long customer and proved to me that they do care.
Dan
Hilliard,Ohio,
U.S.A.
wrong make not dealer
#5Consumer Suggestion
Thu, August 05, 2004
ford is notorius for its bad transmissions. my sisters mustang is on its 6th at 110000 miles. just fyi my chevy truck started having problems and i took it to a dealer on dublin village drive and was told to give them 2 hours. my truck was out of warrenty but they had had the same problems with other chevys. my problem was fixed and i said how much do i owe you and the reply was nothing and have a nice day. they have made me a life long customer and proved to me that they do care.
JIM
OREGON,Ohio,
U.S.A.
DON'T BLAME THE DEALER ..its not our rules, we just have to abide by them
#6Consumer Comment
Fri, July 30, 2004
In response to the consumer, don't blame the dealership for the manufacturer's warranty terms. At the dealer level, we have no authority to change the time/mileage limits on installed parts. There is no leeway, there is no fudge-factor. We can however, assist customers after the warranty time periods provided they fall within certain criteria. unfortunately, your vehicle is a 1996 model with well too many miles on it to give you any type of assistance at the dealer level. most dealerships work hard to satisfy customers and assist any way we can. There is no "windfall" in any repair situation. We work hard to provide quality service at a reasonable price at thesame time constantly battling the image that "the dealers are rip-off artists" or con men. At the same time, we have joe-bag-o-wrenches working on your car, throwing parts at it, and mis-diagnosing the repairs, charging the customers money, and calling us for advice. Sorry, to go on like that but you struck a nerve. In short, don't blame the dealer, its not our rules, we just have to abide by them.
