Dan
Hilliard,#2Consumer Suggestion
Thu, August 05, 2004
ford is notorius for its bad transmissions. my sisters mustang is on its 6th at 110000 miles. just fyi my chevy truck started having problems and i took it to a dealer on dublin village drive and was told to give them 2 hours. my truck was out of warrenty but they had had the same problems with other chevys. my problem was fixed and i said how much do i owe you and the reply was nothing and have a nice day. they have made me a life long customer and proved to me that they do care.
Dan
Hilliard,#3Consumer Suggestion
Thu, August 05, 2004
ford is notorius for its bad transmissions. my sisters mustang is on its 6th at 110000 miles. just fyi my chevy truck started having problems and i took it to a dealer on dublin village drive and was told to give them 2 hours. my truck was out of warrenty but they had had the same problems with other chevys. my problem was fixed and i said how much do i owe you and the reply was nothing and have a nice day. they have made me a life long customer and proved to me that they do care.
Dan
Hilliard,#4Consumer Suggestion
Thu, August 05, 2004
ford is notorius for its bad transmissions. my sisters mustang is on its 6th at 110000 miles. just fyi my chevy truck started having problems and i took it to a dealer on dublin village drive and was told to give them 2 hours. my truck was out of warrenty but they had had the same problems with other chevys. my problem was fixed and i said how much do i owe you and the reply was nothing and have a nice day. they have made me a life long customer and proved to me that they do care.
Dan
Hilliard,#5Consumer Suggestion
Thu, August 05, 2004
ford is notorius for its bad transmissions. my sisters mustang is on its 6th at 110000 miles. just fyi my chevy truck started having problems and i took it to a dealer on dublin village drive and was told to give them 2 hours. my truck was out of warrenty but they had had the same problems with other chevys. my problem was fixed and i said how much do i owe you and the reply was nothing and have a nice day. they have made me a life long customer and proved to me that they do care.
JIM
OREGON,#6Consumer Comment
Fri, July 30, 2004
In response to the consumer, don't blame the dealership for the manufacturer's warranty terms. At the dealer level, we have no authority to change the time/mileage limits on installed parts. There is no leeway, there is no fudge-factor. We can however, assist customers after the warranty time periods provided they fall within certain criteria. unfortunately, your vehicle is a 1996 model with well too many miles on it to give you any type of assistance at the dealer level. most dealerships work hard to satisfy customers and assist any way we can. There is no "windfall" in any repair situation. We work hard to provide quality service at a reasonable price at thesame time constantly battling the image that "the dealers are rip-off artists" or con men. At the same time, we have joe-bag-o-wrenches working on your car, throwing parts at it, and mis-diagnosing the repairs, charging the customers money, and calling us for advice. Sorry, to go on like that but you struck a nerve. In short, don't blame the dealer, its not our rules, we just have to abide by them.