Complaint Review: Gerneral Mills/ Old Elpaso - Minneapolis Select State/Province

I call out to all USA citizens to be aware and do not purchase General Mills products. I ate one of their taco shells and ended it ended up breaking my tooth. This will be a start of a campaign against General Mills Old El Paso because this happened in September and I still have the issue not resolved. I was treated as if I was a liar!! I have been checked by the FBI and hold a current card with the Private investigators of Nevada. I have a Texas notary current as well and you have to have a background check as well. I filed a complaint with the company and months went by. No regular contact was ever followed up on properly. Jean Keaton work, wait, sat on my file and treated me with I am a liar from the very beginning. Every time I called I got a message she was on vacation!! No wonder nothing ever was taken care of. I complained and complained. I needed my tooth fixed because of the damage that was caused. Jean did not respond to e-mails I left. She did not care one bit. She told me that I needed proof that the tooth was good from a previous dentist. I found records and they wanted to charge $5.00 for them. Jane Keaton decided she did not want to pay for the records to be sent to her to prove I had good teeth. She made the decision not to order records, Jane Keaton finagled everything and still had no compassion that I have been in pain since this happened and that it could turn absent. She did care about being on every vacation and time off for ever excuse in the handbook. I e-mailed to get someone else to handle my case but that did not happen. I wanted to get a supervisor or a manager and get Jane Keaton off her never work to my tooth fixed. I finally spoke with her and told her I have 2 witnesses when this happened and they were never contacted. I supplied pictures and witnesses information and phone #'s. Nothing was done! She finally agreed to let me see a dentist. I went to see teamsters dental. I finally had a bias opinion from a doctor of density. He stated that because of the incident with the taco shell and damage it can turn into a bigger problem if not taken care of. The sent the records right away and I found out was given an incorrect address from Jean Keaton which took longer for General Mills to receive the records. I still was leaving messages for updates and nothing was taking place. I even left a message for anyone else to help me out. Jean just ignored any response. I received on phone call stated the she did not receive the documents form the dentist. That whole fiasco created by Jane Keaton took over a month to correct the address after already sent out the first time. I then was sent another letter still not being contacted by anyone and Jean Keaton on vacation again. The letter read that I was denied to have this tooth repaired. It made me sick to my stomach. Jean Keaton also said that there was a check in this envelope to pay the dentist I have seen. There was no check to pay for the bill!! Liar!!!! Jane Keaton, I have the letter!! I will keep this for my proof of how I have been treated this time trying to get my tooth fixed. I have all my e-mails with no responses except they would be forwarded to Jean and I begged for someone else to help me out. A Manager Please I typed and nothing from anyone else. I do not know if there is other out there with the same experiences with this company like mine but I will advertise against everything General Mills Old El Paso stands for with having a company representative treat me in such a fashion as to be considerably criminal!!!   I will work on this every day, week, and weekend and notify everyone I come into contact with. I had no idea General Mills has such low standards with quality control as to cause injury an do nothing about the damage caused. OSHA will also be notified and I do hope with my speaking out, this will never happen to anyone else. I am involved in fund raising and will continue this quest with everyone I meet. I do not know what else to say, the truth is the truth. I would entertain follow from an executive with your company to get any feedback on what neglect I have experienced at the hands of your employees that are supposed to do their job professionally, not to consider one a liar from the start.  I cannot even give one star on my rating at this time. Looking forward to getting a response if that is possible. My tooth is still hurting, throbbing, sensitive and not fixed.

Sincerely,

Disgusted

After this letter went out and months later the damage is still not fixed and no responce in one week. Will continue to post this horrific experiance allong with the others I saw on Rip Off Alert.