- Report: #623514
Complaint Review: GETAFREELANCER.COM - FREELANCER.COM - Sydney Internet
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GETAFREELANCER.COM - FREELANCER.COM
Suite 501, 35 Lime Street Sydney, Internet, United States of America
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http://www.freelancer.com
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GETAFREELANCER.COM - FREELANCER.COM Account suspended for no reason and Freelancer wont respond! OVER $9,000 in my account! Sydney, Internet
I am not a usual on the rip-off report but this one specifically concerns me and holds my interest and I feel the need to share this with others. I have been a user of freelancer.com (formerly Getafreelancer.com) for a couple of years now and never had a problem, until now. I am in the middle of multiple projects and I have built a team of people I use on a regular basis for my company on freelancer.com. I was notified about 5 days ago that my account was suspended for security reasons. Which if there was an issue I would be grateful. The problem is that I have loaded the requested ID on the same day and still have no response from them. Not only did I load the ID but I also loaded a critical ticket, and sent an email with no response from freelancer.com.
Normally this would not be an issue but the fact that I have well over $9000 in my account I find this a major issue. All I want is a simple email stating what is needed next to fix my account or refund the money I have left. I have also done some research on the internet and have found other cases of this happening, none with the amount that I have in my account. I will be sure to keep everyone notified as to the results I hear from Freelancer.com as I get them in.
It isa shamethat I have to file a complaint on ripoff report. Hopefully I dont have to take legal action against them, but if I do I will be sure to let everyone know and I am sure a class action lawsuit can come out of this. Just from my short search on the internet I can see there are plenty of people with the same issue happening.
I am pretty sure if I owed freelancer.com almost 10K they would take all actions needed to claim the amount I owed them and would not be ok with me not communicating with them.
In closing please do not put money into an account on Freelancer.com and request a withdrawl on all funds to be sure that your account does not get suspended with money in your account. I would love for someone from freelancer to come up with an excuse as to why no response has been given from them since they suspended my account.
1 Updates & Rebuttals
Freelancer Support
Sydney,Australia
Freelancer.com's Response
#2REBUTTAL Owner of company
Tue, January 25, 2011
We appreciate your feedback about Freelancer.com
Please note that we do not respond to customer issues on public forums. If you would like to contact us directly our Support Team are available 24/7 here or email [email protected].
If your complaint is regarding a legal or compliance issue you can email [email protected] or write to us at PO Box 1121, Double Bay NSW 1360, AUSTRALIA.
Freelancer.com is the world's largest global outsourcing platform with over two million registered users. We value feedback from our users and would like to take the opportunity to improve wherever we can.
Kind Regards,
Freelancer Support Team
