Complaint Review: Glassman Kia - Southfield, Michigan

Whoever hired YOU is lacking basic brain cells. You're the LAST person who should be encouraging someone to stick to purchasing a loaf of bread instead of a major item.  Your rude comments to this young lady are INEXCUSABLY unprofessional. Wow, what a JERK! "Snubbing" a customer for ANY reason is as close to discrimination as you can get. Not a wise move in your profession. There is NO EXCUSE for your rude, unethical behavior Charley. Any FOOL in the car sales profession knows that snubbing customers is not conducive to selling a lot of cars.

After viewing all your hateful "rebuttals" and the fact that you admit to snubbing a customer(you were practically bragging about it) and seeing you tell her to 'take the bus', please know that I have ZERO confidence in Glassman Kia and would NEVER purchase ANY vehicle(new or used) from them. I don't EVER wish to take the chance of having a jerk like YOU cross my path!

You are a LIABILITY and a cancer to the car sales profession. If I were your employer, I'd fire you on the spot after a fiasco of this naure. You clearly lack basic people skills as the young lady stated previously. No Thanks! I'd rather walk 1000 miles to work to purchase a car from any dealer who hires 12th rate chancers of this caliber. 

 If this is the car salesman responding to the person who posted the report, wow, what a JERK you are. "Snubbing" ANY customer can be counted as discrimination. You clearly eat a full bowl of stupid for breakfast each morning because any FOOL in your profession knows that snubbing customers is not conducive to selling a lot of cars.

If you HATE your customers, get a new profession. There's NO EXCUSE for that kind of behavior toward ANYONE. If I were your employer, I'd fire you. You're a LIABILTY to the car sales profession. Kick rocks. After witnessing your arrogance(you were practically bragging) about snubbng a customer and the way you insulted this person, telling them to "take the bus", please know I will NEVER purchase a vehicle(new or used) from Glassman Kia, knowing YOU'RE the kind of person they hire to deal with the public. No thanks! I'd rather walk 1000 miles to work each day! .

 1. Businesses are in Business to make money. "All they care about is money" describes EVERY business. Are you a child?

2. I think the answer to my question is "yes." You certainly put a lot of faith in friendships and your personal Feels. Again, it's a BUSINESS.

3. The pandemic hurt a lot of people financially. Your needs do not come before a business's need to make money. Get over yourself. The fact that you "can't" pay over a certain amount does not obligate anyone to adjust to your needs. You are free to walk out if you don't like the deal. You do NOT have the right to demand a deal offered last year to be put into place today. Your situation changed; why can't the situation of the business change too?

4. Seriously, grow up. Take it or leave it, but if you take it, live up to the obligation you agreed to. You don't sound like you are ready for adulthood yet.

There was no transaction; therefore, there was no scam.

A potential agreement between a salesperson and a customer may not be on the table after seven months or even one day. The claim of bait-and-switch is absurd because the customer did not show an interest in any of the vehicles.

This is about a customer with no job and crappy credit. Take the bus.

It is self evident that Charley is a low life scumbag who has ZERO people skills. So he ADMITS he mistreated a potential customer for NO GOOD REASON and that's okay? Charley is clearly missing a few brain cells and possesses all the reasoning skills of a 2 year old. Actually that's an isult to 2 year olds. There is NO EXCUSE for the way this jerk treated that young lady and I would NEVER purchase a vehicle from Glassman Kia. What ripoff you ask?

I hope and pray this young woman allows the Federal Trade Commission to answer that question for you. And you sound like a MORON by the way with your ignorant rebuttals trying to justify your behavior because you probably are the sleazy salesman who is mentioned in this report. My suggestion is stronger antipsychotic meds. Have a nice day sir. I will contact Havenwicke for you and ask them to reserve a bed.

Your report indicated that there was no transaction so how much money did they rip-off?

I do know the difference between being snubbed and being scammed. You ar a liar and you seem a bit confused. I was not negotiating, Charley was. You are accurate on one count. I  do lack basic shopping skills when it comes to car buying as I am a first time car buyer. That would obviously be the reason I had a relative who has successfully purchased several cars advocating on my behalf. If you had half a gnat's brain maybe you would have realized that from the beginning.

Don't try to turn it around and make it seem as if I was a "disastisfied hard to please" customer. I did not show a "lack of interest" in all the cars you showed me because I was rejected for financing from the start and was never given the opportunity to look at any cars.  I was told 'no' practically from the time I walked in so kindly keep your lies straight.

You lack common human decency and possess absolutley no people skills whatsoever. You are a mediocre salesman and an even more average con man. I suggest you get a new trade and a new hobby.  If ignorance was carpet your brain would be plush. Enjoy the day.

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First of all CHARLEY, I WAS NOT negotiating a d**n thing. You were doing all the talking. And snubbing me for WHAT reason? And you are d**n right, I DO lack basic shopping skills because it is my FIRST time buying a vehicle which is why I had a relative on the phone to help guide me through the process. You have NO EXCUSE for being such a jerk to me and I have NEVER treated you this poorly in my life. And btw, if a salesperson mistreats me and tries to swindle me I have EVERY right to warn the public about it.  And yes it was a SWINDLE.

You are nothing but a common LIAR. I DID NOT show a "lack of interest" in any vehicle because I was rejected for financing and WAS NOT ALLOTED the opportunity to look at any vehicles. Either you have a piss poor memory or need to develop some better hustling skills my dear. Your memories of what happened that day are straight out of a crack pipe. You lack common decency and the basic training to deal with human beings properly my love. Please grow up and get a clue.

It is self-evident that Charley’s quote of $500 down and $200 a month doesn’t cover every car on the lot.

You didn’t show interest in any of the vehicles so there was no bait-and-switch because there was nothing to switch to or switch from.

They don’t need to contact your bank to acquire your credit score. That’s why we have credit bureaus. Everybody knows that.

"He was giving me the runaround."

No, he was giving you the brush-off.

Why were you negotiating payments before viewing or test-driving a car? That makes no sense.

You are lacking basic shopping skills and should avoid purchasing anything unsupervised that is more expensive than a loaf of bread.