Complaint Review: Global Contact Centers - Internet

Pete: The internet can be a great tool however I do not think pete that you can judge a person or a company based on a google search. I am glad you have time to check social networking sites like myspace. I never use that site but I do know a lot of people have profiles on social networking sites. You can google my name or the phone number of the company i work for if you have that kind of time on your hands. In the age of information you can't count on google to find accurate information. "Google 911" "google building 7" you will find lots of information about conspiracies that are based upon inaccurate information and outright lies. I know some brokers are not out to "totally" take advantage of people. The problem is the "mortgage broker" culture which promotes dishonesty and lack of transparency. I am not a "baller" and do not respect that way of thinking. I am a younger fellow and I think it is wrong to bring age, sex or race into this matter. Lets just end this argument it shows how petty this has become. My overall point is simply that people can not find accurate information about a person or company by reading posts on forums or searching in google. Anyone can write a post and call someone a child molester or spread misinformation. The experiences you are writing about in your posts are one sided and do not represent the true reality. I do not want to engage in this forum activity any longer! If you call me at the office on monday I will be happy to talk to you. Ben

Pete: The internet can be a great tool however I do not think pete that you can judge a person or a company based on a google search. I am glad you have time to check social networking sites like myspace. I never use that site but I do know a lot of people have profiles on social networking sites. You can google my name or the phone number of the company i work for if you have that kind of time on your hands. In the age of information you can't count on google to find accurate information. "Google 911" "google building 7" you will find lots of information about conspiracies that are based upon inaccurate information and outright lies. I know some brokers are not out to "totally" take advantage of people. The problem is the "mortgage broker" culture which promotes dishonesty and lack of transparency. I am not a "baller" and do not respect that way of thinking. I am a younger fellow and I think it is wrong to bring age, sex or race into this matter. Lets just end this argument it shows how petty this has become. My overall point is simply that people can not find accurate information about a person or company by reading posts on forums or searching in google. Anyone can write a post and call someone a child molester or spread misinformation. The experiences you are writing about in your posts are one sided and do not represent the true reality. I do not want to engage in this forum activity any longer! If you call me at the office on monday I will be happy to talk to you. Ben

Pete: The internet can be a great tool however I do not think pete that you can judge a person or a company based on a google search. I am glad you have time to check social networking sites like myspace. I never use that site but I do know a lot of people have profiles on social networking sites. You can google my name or the phone number of the company i work for if you have that kind of time on your hands. In the age of information you can't count on google to find accurate information. "Google 911" "google building 7" you will find lots of information about conspiracies that are based upon inaccurate information and outright lies. I know some brokers are not out to "totally" take advantage of people. The problem is the "mortgage broker" culture which promotes dishonesty and lack of transparency. I am not a "baller" and do not respect that way of thinking. I am a younger fellow and I think it is wrong to bring age, sex or race into this matter. Lets just end this argument it shows how petty this has become. My overall point is simply that people can not find accurate information about a person or company by reading posts on forums or searching in google. Anyone can write a post and call someone a child molester or spread misinformation. The experiences you are writing about in your posts are one sided and do not represent the true reality. I do not want to engage in this forum activity any longer! If you call me at the office on monday I will be happy to talk to you. Ben

Pete: The internet can be a great tool however I do not think pete that you can judge a person or a company based on a google search. I am glad you have time to check social networking sites like myspace. I never use that site but I do know a lot of people have profiles on social networking sites. You can google my name or the phone number of the company i work for if you have that kind of time on your hands. In the age of information you can't count on google to find accurate information. "Google 911" "google building 7" you will find lots of information about conspiracies that are based upon inaccurate information and outright lies. I know some brokers are not out to "totally" take advantage of people. The problem is the "mortgage broker" culture which promotes dishonesty and lack of transparency. I am not a "baller" and do not respect that way of thinking. I am a younger fellow and I think it is wrong to bring age, sex or race into this matter. Lets just end this argument it shows how petty this has become. My overall point is simply that people can not find accurate information about a person or company by reading posts on forums or searching in google. Anyone can write a post and call someone a child molester or spread misinformation. The experiences you are writing about in your posts are one sided and do not represent the true reality. I do not want to engage in this forum activity any longer! If you call me at the office on monday I will be happy to talk to you. Ben

Ben, I will say this to you. I think that anyone who reads this entire string will see that you are an idiot. The only critical thing you have said against me other than "he told me he makes 10K on a loan (total lye by the way)" is that I am a dirty rotten mortgage broker. Let me tell you this young man, I am proud of my position as a mortgage broker. I can say with certainty that I have positively impacted the lives of my clients. I am proud of that fact that I help people achieve thier dreams of homeownership. I am proud of my efforts to help people into a better financial position by refinancing. I am proud of my work. Yes there are some "shady brokers" out there but what industry doesn't have a few bad apples. Look at your industry. People love telemarketers. You are the scum of the earth my friend. And just like I said, every industry has it's bad apples and you are the rotten apple of the telemarketers. You are right that people usually do some research before dealing with most companies and that is how I found this site and the other report on you. I still dealt with you though because you made things right with that individual. The mistake I made was doing a larger campaign than your bad reputation warrented. Google any of your websites, your name or your phone number and see what comes up on the first page? I hope that your clients read this and see the sour posts you wrote and how you despise your clients that make you the only 24 year old in boston making 250K (yeah that's right, I found you on myspace kiddo). Good luck to you as well in the new year but I guess such a baller like you does not need my well wishes.

Mr Pete Ellis globalization is a fact! I could sit here and rebut every untrue statement made by Pete Ellis of Ellis Financial. One fact remains Pete Ellis is a "mortgage broker". I think that the previous sentence speaks for itself. Pete I get most of my Business from Referrals! Everyone knows that people can say anything on internet! They also are wise enough to do a bit of research before they do Business with any company. I provide every prospective client at least a few references of satisfied clients who utilize our services. Pete another reason why client's like to do Business with us is because our background is in contact centers not mortgages. I take a lot of pride helping small to medium size companies compete with the big enterprises who are outsourcing on a large scale. We are doing a program right now calling national grid customers to switch their energy service. We get the customer to prepay their whole winter of natural gas to lock in a fixed rate. Our services do not take jobs away from Americans! We create higher paying jobs for our clients here at home! We do inbound programs for direct response television, calling card customer care, tech support projects. We function as a integrated network of contact centers in fact many of our account managers and agents have been to the us or are stationed here on the H1B visa program. Pete I wish the best of luck in the new year.

Thank you for such a compelling and educational recap of why it is better to outsource US jobs to India. This confirms that you lied when you told me that calls would be from call center in New York City. So let's recap the lies. You lied how the leads were generated, you lied about what parameters the leads would meet, you lied about replacing leads that did not meet the agreed parameters (I have an email from you detailing my spreadsheet of all the bogus leads and you agreed to replace almost all of them and never did), you lied about how many leads we would receive, and you lied on every occasion that you agreed to make things right. I challenge you to make good on your offer to post the recordings because that is another lie. That was one of the selling points that you suckered me with. The fact of the matter is when I asked you to email them you said that the files were too large and emailed me a link that did not access anything then told me to download some misc software and when I still couldn't get access, you said you would email them one at a time and never did so please enlighten our audience with these recordings because I for one would love to hear them. Even after you reviewed the recordings you agreed to replace most of them and never did. I have the spreadsheet with your comments. You also agreed that the telemarketers asked leading question like "It says here that your home is worth 200K would you agree?" when the value is only 180K. Of course they are going to give an excited affirmation because you just gave them 20K in fake equity but if you just ask them what their house would appraise for then they tell you 180K. This manipulates the leads parameters because it falsifies the loan to value ratio. Also, you said that we waited 7 months to complain. That is also untrue. The original campaign started in June and was supposed to last 2-3 weeks based on getting 5 leads per day for two weeks and getting the same number of bonus leads. We never got 5 a day and we never received one bonus lead. You would send one or two or none at all and when I would call, you just kept making excuses about why you couldn't give us the leads every day. You used everything from "data" issues to "problems with scheduling" to "Sophie complaints" to "We just didnt get anything yesterday" and on and on and on. You nickel and dimed us with your fraudulent leads until the end of September. I have been calling and emailing my complaints every since we started and I can provide the emails. I'm sure you heard the voice messages I left. You can't deny your repeated statements that you would make thing right over and over then you just quit. I did not call you in November or December only because I have been really busy with other things and I had just written you off as a sham and really bad business decision. I am not doing this to "extort" anything from you because I have no expectation for you to make things right. Even if you posted a reply that you would make things right I would not believe it because nearly everything you have said since June has been a lie. My purpose in posting this is just to let you know that there are repercussions for being a shady person. If one person chooses not to do business with you because of this then I can at least feel that I helped one person not to make the same mistake that I did. If anyone reads this and still chooses to do business with you, then I can at least feel like I put out the warning and maybe that person will post a complaint when you burn them. Or just maybe you will start to conduct your business more honestly and stop stealing from honest people. Shame on you for pretending to be a legitimate company then taking people's money and not giving them what was paid for. I have learned to be more careful when doing business over the web with miscellaneous "companies". A good web page does not mean that the company is real. Anyone reading this should learn from my mistake and do their due diligence before moving forward with high dollar internet transactions.

You were the one who said "brokers are just there to rip people off and steal their equity" these are the words of Pete Ellis of Ellis Financial.

PLease google our phone number! You will find one other report from a legitimate complaint! We could change our number but we have nothing to hide. This was a 750$ order from years ago! We had northeastern co-op students working for us and this sales rep Tom sold a program that did not exist. It was a debacle and he could only take transfers on tuesdays because on coaching his sons little league. Also Colorado is a very difficult state until recently the state did not require a license. People who know me know the values I stand for unfortunately anyone can say anything on the internet. LSN is not a part of GCC anymore however I personally refunded his money back to him. How can you expect us to help you at this point! It is clear Pete that you are trying to extort money from our company waiting 7 months and then filling this report.

Pete I will post links to every voice file of every lead that was generated for your account. You will hear our agents and hear how good they are. In india you have every single level of service! Example you can find programmers in india that for for big companies like SAP or Microsoft who make 100k usd per year. You can also find low level programmers that make a few thousand rupees per month. With the week dollar and strong rupee it makes no sense to complete in the cheap call center market. We can save clients 50% of the cost of doing business in us while maintaining same level of quality. If you call HSBC or citibank their loan officers are in india and they originate all of their in-house loans in India. Also you state we have a very bad track record this is not the case at all! We have nothing to hide and have not changed our number because our clients know this number as we have been in the leadgen Business since 2004. If you look on our website we even made an announcement when we were acquired by G.C.C last January. The reason for this was because we are focusing on other verticals in-bound accounts and other out-bound projects. If we were trying to hide anything from anyone why would we make the announcement on our website? We are allways here for our clients. I invite anyone to call us from any number! My clients have my cell phone as well. Every prospective customer can listen to the specific agents that will be assigned to their account before utilizing our services. One of our clients is a 30 seat program for a nationwide tv commercial for the holy land which is affiliated with the church of the nativity in Bethlehem. The Franciscan foundation is a non for profit. I mention this holy land account because the people calling in are all over 60 years old and our outsourced catholic anglo indian agents do a great job! You talk about wholesale call centers they simply don't exist in india! IN fact india is growing so rapidly reverse outsourcing is taking effect! Reverse Outsourcing (where India creates jobs for USA)!! I don't expect a mortgage broker to understand anything beyond YSP (yield spread premium)! On the issue of Indian call centers every major company that offers prospects that are transferred via telephone originates their calls offshore the question is their Business model and transparency. The market decides the pricing and the CPL cost per lead is as low as it is based on utilizing offshore call centers. The cost to do this in the us would make the per lead price over 150$ per lead if originated here in the us. We have 100% college educated agents many of our agents are Anglo Indians and Roman Catholics. We own and operate our own call centers and you can interview each agent and hear for yourself the specific agents that will be assigned to your program. You can pretend to be the customer and you can hear how they pitch, their accent and how they overcome objections. We provide our clients an FTP (FIle transfer protocol) a server you can access to listen to ever single call made. We have the best guarantee in the industry you are only paying for qualified customers who are reachable and qualified. The model of the live lead companies promoting "live transfer mortgage leads is the timeshare of lead generation! This is the vitamin water of lead generation if you hear words like "double verified" or "phone verified" this means they utilized offshore call centers dialing on 2nd generation Internet leads. These cheap sweatshop type call centers where agents only make 200$ per month! These companies then re-verify the prospect and resell it to 3 lenders. If you ask them to provide you a copy of a voice file of a lead they originated, they will send you a voice file of a us based agent re-verifying an existing application taken by a low level offshore call center agent. We have been dialing for mortgages since 2000 and have the best reputation in the industry we own and operate our own Nextone SBC and provide wholesale voip to about 30 call centers internationally. Our sister company is one of the largest calling card companies in the united states If you go to a convenience store in CO chances are one in ten that you will see one of our calling cards. I would be glad to allow any prospective client the ability listen to voice files of processes we have done for major banks and financial institutions as well as listen to voice files of processes we have done for live lead companies.

In your rebuttal you say that brokers are just there to rip people off and steal their equity but if that is how you feel about your clients you should find another line of work. The fact of the matter is that I have NEVER made 10K on a loan and I have never discussed with you how much revenue is made on a loan. Customers receive a fair price for a fair service when they deal with me and I challenge you to find someone to say different. I'm not the one dealing with client complaints here. Unlike you I have not been reported to this site in the past. That's right Ben, different company name but same you and same 800 number. Global Contact Center, Lead Search Network, Buyerst.com, who are you today Ben. Just Google his phone number and see how much stuff comes up. Your lies just show what low character you have. The fact that you reply and not a "manager" shows that your company is a one man show that is why you rent a small executive suite in Boston but play like you have offices all over the world. That is why the leads you provided (that is the ones that could even speak English) said that they could barley understand the Rep. Your telemarketers are calling from India and you know it. They lie to the client about what the call is about and fill out what ever they want on the lead form and you sell it $2750? Who is the rip-off artist here? If you do have any happy clients that I would ask you to give them the same leads you sent me and see how long they stay loyal. Most of your leads were not even in the right state. All I asked for all along is to get what I paid for. Every time we spoke you promised to make things right but never took action to do it. You should be ashamed of yourself Ben. Really? You pull all of this then have the audacity to post such a desperate sounding rebuttal just slandering me and not addressing the details of the complaint? People will see right through that. Once again.... Shame on you. We want our money back. You guaranteed your product now stand behind your guarantee.

Pete you are a typical mortgage broker out to take advantage of homeowners. I hope every client who has been taken advantage of by you files a report on this site also. We have the best reputation in the industry and we treat our clients like gold. I invite any client to call us even from a blocked #! We are here in the office from 9-5 five days per week. I just received two referrals from wells fargo offices and we have a direct lender doing business in 46 states. We have a number of broker and even net branches who work with us as well. We are a call center we do not charge points and It is not our Business how much a broker charges on a loan. It makes perfect sense that predatory brokers like Pete have a lower likelihood of closing loans in todays market because they are out to make such a large sum in fees. We own and operate our own call center and we have experience with these dishonest lead companies! We get calls from these firms trying to outsource their process to call centers like ours. These companies capitalize on the fact that people in the mortgage industry have little knowledge of predictive dialing or contact center solutions. Unfortunately lead these lead brokers are unable to sustain business because they have destroyed their relationships with call centers like ours. Pete it is now January of 2008 and you did business with us back in june! Can I please ask you why you did not make an effort to resolve this? I ask any client to call our toll free # and you will not have any problem reaching anyone.

I ask any prospect client reading this to ask me for references of the countless clients who's entire livelihood revolves around our company. As you know brokers are very desperate right now because they can no longer take advantage of homeowners equity the way they were once able to. People who know me know the values I stand for and the strong relationships I have built with my clients. Mr pete ellis told me personally he won't do any loan if he can't make 10k. I can provide prospective clients multiple references wells fargo offices, direct lenders, correspondent lenders and even ethical brokers. We gain most of our business from referrals unlike mr ellis who is only out to take advantage of homeowners. We own our own nextone sbc switch in the hudson building in Manhattan and provide wholesale voip to multiple contact centers internationally.