Complaint Review: Global Contact Solutions - Portland Oregon

I worked at GCS for a little over a month and that's all it took me to realize just how scandelous they really are. Unlike the other reporter on here, I am not a "disgruntled employee" as GCS would call it. In fact, I actually enjoyed the work environment. The supervisors tried to help as best they could and I got along quite nicely with all my coworkers.

However, amidst my struggle to make due and pay rent, one day they sent me home with not even a two minute warning and told me not to come back for twelve days due to a lack of leads. That's obviously not okay in itself. But if there was a lack of leads, why would they be hiring on new people every week? My guess is that they don't keep employees too long due to them quitting because they can see past the smoke and mirrors. Then again, this is just speculation.

Another thing they do is encourage their employees to lie to customers when they're asked a certain question: "where are you guys based out of?". They have a script you read to the customers with little "rebuttal" pop-ups at they bottom so you can annoy the customer even more in hopes that they'll give up their credit card information. One of these pop-ups was supposed to be used when the customer asked where we were calling from. Let me explain a little further... so the GCS office I worked at was based in Portland, OR. The area code for this area is 503.

However when we dialed out, the customer's caller ID would display a different area code, depending on what campaign we were dialing for. GCS said it is to save money on long distance calling but I don't think I even need to explain why that is complete and utter BS. It's elementary. My guess is that they did this so they were untraceable (God forbid the police investigate them). Then again, this is just speculation... very very strong evidence-based speculation.

Finally, after I quit (on good terms, mind you) they didn't even let me get my final paycheck until about ten days later. This is probably because GCS didn't have enough money to pay me at the time. Oh, let me side track for one second: that's another thing! One of my checks bounced and GCS said it was a problem with the bank! It bounced ten days after I had the money in my account! HAHAHA! Nice try! Anyway, when I finally did get my final paycheck it was less than one third of the amount it should have been.

I calculated thoroughly and I even lowballed it. Out of every job I've had in my life, I have NEVER overestimated what my paycheck would be. But not this time! I calculated it to be $250+ and that was an extreme lowball. But low and behold, the check they gave me was for $104. When I brought this to their attention, they gave me an attitude, and said I made even less. So they took my pitiful $104 check away and reprinted me one for $84... Most simply put, they stole more than a week's pay from me.

Anyway, some side notes here: 1. the other reporter was right in that they hire a lot of felons. At least 80% of the coworkers I talked to had either been to jail/prison or were on probation. 2. about half of their employees use methamphetamine or at least fit the role of your average die-hard stimulant abuser. 3. When on the phones with customers, "global contact solutions" or "GCS" is never once mentioned in the script and, as an employee, you aren't suppoed to say it. Gee, I wonder why.

My guess is that GCS won't be around much longer, being it is that they seemed to be going under even while I was still there. And if my story gains any popularity whatsoever, all I can say is RIP, GCS. And if I die, you know who did it :)