Global Travel Group
Scottsdale,#2UPDATE Employee
Wed, April 01, 2009
Thank you for the opprotunity to respond to this person's complaint. Mexico Paradise Getaways (MPG) is souly responsible for the fulfillment of the certificate in question. (Paragraph 13 of the Terms and Conditions) MPG is not regulated nor are they at the discression of Global Travel Group; they are an independant company that has their own set of "terms and conditions". I personally worked with "David" to try to get his situation resolved. MPG did require information that "David" did not provide thus his reservation was not completed. MPG is in fact returning his deposit to him; "David" was informed of this information. Bait and switch is not what is going on here...an offer to replace a certificate that "David" did not provide all the required documentation on was offered as a "good will gesture" not a bait and switch. Global Travel Group is not required to replace certificates that are voided out due to non-compliance issues. An attempt to assist as well as an offer to provided an alternate certificate was made by Global Travel Group to "David".