- Report: #1353900
Complaint Review: Gloss Motive - Las Vegas Nevada
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Gloss Motive
500 N. Rainbow Blvd., Suite 300 Las Vegas, 89107 Nevada, USA
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Gloss Motive Very strange business practices, likely a scam Las Vegas Nevada
I ordered a bottle of CBD Hemp oil to try and thought I would just pay shipping of $5.95, then have 10 days to try the product. Sure enough, I was billed $79.95 within a day or two of even receiving the product and the company name on my bill is something that doesn't make sense. The box with the oil had no paperwork...just a bottle thrown in a box. Very weird. The name on the bottle label does say Gloss Motive with a phone number of 866.978.7329. When I saw the charge, I called this number and waited on hold for a bit while music played and a recording kept saying your call is important to us. Then, after 5 minutes or so, an automated voice said "Goodbye" and hung up. (So frustrating!) I tried back and just had to wait again, so I called my bank to dispute charges. They are sending paperwork to get that going and block any additional charges.
I tried again later in the day just to see what would happen when I called, and I did get through. The lady, who I could swear was the same lady I talked to when I placed the order, did have my information and she said she was a third party to the company selling the CBD Oil and she had never talked to me before. I recognized her foreign accent and manner of speech, but Oh well...I guess I am crazy! I told her I was dismayed to have no time to try the product and this makes me worry about what is even in the product since they have a bad reputation on consumer sites, they have no website and they charged me so quickly. She said it was my fault that I didn't call them to stop the charge from going through. I told her I would have called if there had been paperwork or something to tell me where to call and by what date. She very quickly said she would refund my money and it would take 7 to 12 business days (something like that) and she would let the "higher ups" from the company know about my complaint that I had been billed prior to having a chance to properly try the stuff as the shipping took so long. She said I could have the bottle for free. (I didn't ask for that) I even asked her why she wasn't concerned about my future business and just giving me a chance to try the product as originally promised, but she didn't seem to get it. When I asked her the name of this company selling this CBD oil, she said it was called Diet Supplement. I said are you serious...the company is called Diet Supplement? She hesitated and said yes, but I felt like she was BS'ing me. (Who names their company Diet Supplement?) So who knows if I will get the credit back by them, or by the help of the credit card company. I'll keep you posted, but the whole thing is downright weird. For something that you ingest, I just want to warn people. As far as the product itself...who knows if it works. I don't feel anything, but the stuff is g-d awful tasting...so it must have something hemp-like in it. There appears to be plenty of legitimite companies out there selling this oil, so I would pass on this outfit who are so hard to get hold of, sneaky about their business name, and prefers to auto- ship way of doing business.
