- Report: #424496
Complaint Review: GNS Inc. - Arvada Colorado
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Author Confirmed
Why?
GNS Inc.
6452 Fig Street Arvada, 8004 Colorado, U.S.A.
Phone:
800-595-4670
Web:
N/A
Categories:
Business Rating:
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GNS Inc. 21-day "free trial" included shipping time. I got it 5 days before they charged my account. Arvada, Colorado
saw an ad beside one of the health-related e-newsletters I receive.
I replied to CNS Inc., via e-mail, to order Acai berry edge, because it said a "free 21-day trial". I misread, or didn't see, that the "trial started upon ordering", not upon receipt of the item. I kept waiting for its arrival, which was 16 days after ordering. I then had 4 days to "try" the product. Since the deadline was on a Sunday, I didn't figure they'd charge the account then. Dumb idea!
This product was supposed to help "shed pounds in the abdomen". I have continued to gain weight instead.
I tried to contact the company the second day I had the product, as I was getting headaches, and I replied through the "Slimbody coach", which apparently has nothing to do with contacting the company. I e-mailed before the deadline to get the return product permission, but found one has to "phone" to get that. By then it was too late. GNS had already e-mailed me to say I was past the deadline, and they had charged my account for the two bottles they had sent.
Thank goodness I had used a credit card that will help me with fraudulent charges, if they won't remove the charge, or continue to charge me.
I will NEVER deal with this company again!
The Acai berry edge product contains Acai extract 4:1 250mg and 650 mg of a "cleanse blend" of papaya leaf, Cascara sagrada bark, dandelion leaf, milk thistle seed, slippery elm bark, ginger root, and senna leaf. These products are okay, if processed correctly - but it doesn't say who does the manufacturing for them. If I had seen the last ingredient, I would never have ordered, - as it has been the source of migraines for me. Needless to say, I have discontinued the product.
BH
Sorrento, Florida
U.S.A.
I replied to CNS Inc., via e-mail, to order Acai berry edge, because it said a "free 21-day trial". I misread, or didn't see, that the "trial started upon ordering", not upon receipt of the item. I kept waiting for its arrival, which was 16 days after ordering. I then had 4 days to "try" the product. Since the deadline was on a Sunday, I didn't figure they'd charge the account then. Dumb idea!
This product was supposed to help "shed pounds in the abdomen". I have continued to gain weight instead.
I tried to contact the company the second day I had the product, as I was getting headaches, and I replied through the "Slimbody coach", which apparently has nothing to do with contacting the company. I e-mailed before the deadline to get the return product permission, but found one has to "phone" to get that. By then it was too late. GNS had already e-mailed me to say I was past the deadline, and they had charged my account for the two bottles they had sent.
Thank goodness I had used a credit card that will help me with fraudulent charges, if they won't remove the charge, or continue to charge me.
I will NEVER deal with this company again!
The Acai berry edge product contains Acai extract 4:1 250mg and 650 mg of a "cleanse blend" of papaya leaf, Cascara sagrada bark, dandelion leaf, milk thistle seed, slippery elm bark, ginger root, and senna leaf. These products are okay, if processed correctly - but it doesn't say who does the manufacturing for them. If I had seen the last ingredient, I would never have ordered, - as it has been the source of migraines for me. Needless to say, I have discontinued the product.
BH
Sorrento, Florida
U.S.A.
1 Updates & Rebuttals
Gns
Arvada,Colorado,
U.S.A.
Company Response
#2UPDATE Employee
Mon, June 22, 2009
We do provide our contact information on the order invoice included with your trial shipment. We can be contacted either by email to the email address provided on the order invoice, or can be reached at the customer service number provided on the invoice as well as on the copy of our return policy. Although this offer is advertised as a 21-day trial offer, you also have an additional nine days after your trial period ends in which the product can be returned to us for reimbursement. We understand that you were unsatisfied with the product you ordered. If we can further assist you with your order please contact customer service at 1-800-595-4670. Thank you, Supervisor
