Gns
Arvada,#2UPDATE Employee
Sat, May 23, 2009
Constance, The Acai Berry Edge is a product that our company carries; however, we do not carry a product called the Ultra Slim xs. The address information you provided in your report is not our company address we are not located in Florida our company is located in Colorado. We cannot address your dispute with the offer for the Ultra Slim xs product. It appears as though there was some confusion between the two offers--both products were not offered from our company we offer only the Acai Berry Edge--you ordered two different products from two separate companies. In regard to your order for the Acai Berry Edge, the offer you ordered from is our 21 day trial offer. You are billed the $3.97 up front to cover the shipping and handling. In the terms and conditions of the offer we explain that you can try this product out for 21 days, if you are unsatisfied with the product for any reason you can call us to return the unused portion of your products. If we receive the trial order returned to us within the 21 day trial period you are not billed for the products. If you keep the products past the 21 days then you are charged $79.90 for the two bottles kept this charge is not for any additional shipments. Additionally, we do provide you with another 9 days after the trial period ends in which you can still return your trial products for a refund. You were automatically charged the $79.90 for the trial order we did not receive returned. We were unaware that your trial order was not received until after you contacted us to let us know. If you have not received your shipment of our Acai Berry Edge product please contact customer service at 1-800-595-4670, we would be more than happy to assist you in regard to the order with our company. Thank you, Supervisor