- Report: #1398091
Complaint Review: Go Daddy - Internet
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Go Daddy
Internet, USA
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Go Daddy Customer Service and Tech Support Flamed my Business Phoenix Arizona
Today, I called Go Daddy after being a customer with them since 2003 to have a WordPress transfered from my web hosting account to my client's Go Daddy account. The man at Go Daddy continued go on and on about how I had my customer buy a CPanel Account rather than a WordPress account. I told him I just wanted to move the site over like I had done with their help in the past. Instead of doing as I asked, he continued to yammer on and on about the WordPress dedicated hosting.
I finally relinted and said fine. Instead of doing a change to the client's account, he reinstalled CPanel on my account which erased all of my sites along with all my clients' sites including the site that was going to be put on the client's account.
Even though several times in the past, Go Daddy has reinstalled sites for me after plug in mishaps, now all of the sudden I'm told they don't do any backups of their servers and all they could retrieve for me was databases to all the sites (actually not all) the sites they erased. And that they would give me three years of hosting on them. Like that's supposed to soothe the fact they completely blew up my livelihood because the sales person wasn't paying attention to what he was doing.
Then, I am on the phone with a technical support supervisor who was in a big hurry to get off the phone, even though he could see I was having problems getting pictures uploaded (again) and trying to put a site back together. He couldn't care less. Stu was more concerned that he was 'wasting' so much time with one customer rather than helping fix the mess his company representative did in the first place.
Here it is 11 hours later, no client sites work, not even the original one I called about and I have had the following occur:
- They refused to let me speak to anyone in corporate whatsoever, even though I've been a customer for 14 years.
- Everyone I've talked to since Stu has been a complete jerk on the phone and refused to let me speak to a manager.
- Even though in the earlier call with a tech (Gavin) they have already reneged on a decade of free upgraded hosting (which was promised by Gavin)
Long story short, beware! Do not go to this company for anything. They may have inexpensive hosting, they think nothing of flaming your sites and then leaving you to clean up their mess with minimal help or assistance. They do not value any customers - not even long-term customers at all. Why give your money to this company when they don't support their products or fix messes they create.
I am a web designer and webmaster so I shutter to think what people who have zero experience with websites must go through when dealing with this company.
1 Updates & Rebuttals
Making Sure Everyone Has Go Daddy's Information
#2Author of original report
Wed, September 06, 2017
The Company: GoDaddy Operating Company, LLC.
Address: Headquarters.
14455 N Hayden Rd Ste 226.
Scottsdale, AZ 85260-6993.
Telephone: (480) 505-8877
Website: Godaddy.com
