- Report: #300896
Complaint Review: GoAntiques - Dublin Ohio
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GoAntiques
94 N. High St. Suite 300 Dublin, 43017 Ohio, U.S.A.
Phone:
877-481-5750
Web:
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GoAntiques technical problems and disruptions in service Dublin Ohio
When I first decided to join GoAntiques I was offered help and to transfer my items to their site. This never happen. A walk through by phone was going to take place, to help me properly post items. Doing this solo was very difficult and I also found out that most of the online auction were filled and the auctions that were open were going to cost extra. They also deduct their fees from my credit card without my approval.
This is simular to the AOL way of obtaining their money. Every item is supposed to have a date when it was made, what country, and a long list of descriptive matter. It sometimes takes a half hour or more to figure all the details of a certain item.
To post the item there is another task the seems to be weeks before you can even post it to ebay. If you post it on dollar auction area you can not properly eliminate this item if it has sold. If an item has not recieved a bid, (although it does show it has been bidded on) It will not be displyed on auction. I found this to be very confusing. Im still trying to figure out what floor bidding is also.
It is a proven fact that if I sold 100 items on ebay I would have sold at least 90 of these items. If I sold 100 items on GoAntiques I would have sold 10 items and 3 of those 10 would be from deadbeat buyers who wouldnt pay for the items. I wouldnt really consider them deadbeats because of the added fees GoAntiques has put on their invoices. They offer no trial period for joining and have imposed a one year contract. So once you buy this, you have no rights to the difficulties it employs on you and lack of support that is needed for such an antiquated system.
On Ebay, I did much better and shipping cost were calculated automatically, which enabled me to also sell items in foriegn countries. This is not so with GoAntiques. It is all done manually and I have lost literally all my foreign customers using this site due to the extra cost and unknown shipping cost.
Ebay offers 24 hour support and GoAntiques offers none. Their Email message center is not screened and I have also recieved unwanted email. Also email that has cost me considerable amounts of money. I have asked to terminate my account but goAntiques has maintained that I have a year contract. I have now terminated my Paypal account and have decided to send checks to them for services that were not well rendered.
Frenchy
Medford, Massachusetts
U.S.A.
This is simular to the AOL way of obtaining their money. Every item is supposed to have a date when it was made, what country, and a long list of descriptive matter. It sometimes takes a half hour or more to figure all the details of a certain item.
To post the item there is another task the seems to be weeks before you can even post it to ebay. If you post it on dollar auction area you can not properly eliminate this item if it has sold. If an item has not recieved a bid, (although it does show it has been bidded on) It will not be displyed on auction. I found this to be very confusing. Im still trying to figure out what floor bidding is also.
It is a proven fact that if I sold 100 items on ebay I would have sold at least 90 of these items. If I sold 100 items on GoAntiques I would have sold 10 items and 3 of those 10 would be from deadbeat buyers who wouldnt pay for the items. I wouldnt really consider them deadbeats because of the added fees GoAntiques has put on their invoices. They offer no trial period for joining and have imposed a one year contract. So once you buy this, you have no rights to the difficulties it employs on you and lack of support that is needed for such an antiquated system.
On Ebay, I did much better and shipping cost were calculated automatically, which enabled me to also sell items in foriegn countries. This is not so with GoAntiques. It is all done manually and I have lost literally all my foreign customers using this site due to the extra cost and unknown shipping cost.
Ebay offers 24 hour support and GoAntiques offers none. Their Email message center is not screened and I have also recieved unwanted email. Also email that has cost me considerable amounts of money. I have asked to terminate my account but goAntiques has maintained that I have a year contract. I have now terminated my Paypal account and have decided to send checks to them for services that were not well rendered.
Frenchy
Medford, Massachusetts
U.S.A.
1 Updates & Rebuttals
Goantiques
Dublin O,Ohio,
U.S.A.
False claims
#2UPDATE Employee
Mon, March 30, 2009
I am employed with GoAntiques as the customer retention manager. I would like to say on behalf of GoAntiques that many claims here are completely false. First, the dealer stated they we removed fees from their credit card without permission. Obviously if the dealer gave us a credit card to use for monthly fees, that constitutes permission. We would not have a credit card to use if they had not given it to us. The billing is automated for a set billing date and that is explained to them when they sign up and in their contract page at the very top of the agreement. It sounds from the dealers complaint that they had a poor understanding of how the system works. We do offer live customer support, and make it a point to work with any dealer who calls us. We make money when our dealers sell, so it only makes since to train dealers and give them as much support as possible. As for our comparison to ebay, we are not Ebay and do not claim to be. The proven fact that if you list x number of items on eBay and or GoAntiques and x number will sell is completely erroneous. There are many factors that go into weather or not an item will sell. I.E. Price, picture quality, description. GoAntiques is not an auction service, we offer an auction service through other providers but we focus on retails sales. You are simply not comparing apples to apples when you say that we do not sell as much as eBay, because our services work differently.
