Goantiques
Dublin O,#2UPDATE Employee
Mon, March 30, 2009
I am employed with GoAntiques as the customer retention manager. I would like to say on behalf of GoAntiques that many claims here are completely false. First, the dealer stated they we removed fees from their credit card without permission. Obviously if the dealer gave us a credit card to use for monthly fees, that constitutes permission. We would not have a credit card to use if they had not given it to us. The billing is automated for a set billing date and that is explained to them when they sign up and in their contract page at the very top of the agreement. It sounds from the dealers complaint that they had a poor understanding of how the system works. We do offer live customer support, and make it a point to work with any dealer who calls us. We make money when our dealers sell, so it only makes since to train dealers and give them as much support as possible. As for our comparison to ebay, we are not Ebay and do not claim to be. The proven fact that if you list x number of items on eBay and or GoAntiques and x number will sell is completely erroneous. There are many factors that go into weather or not an item will sell. I.E. Price, picture quality, description. GoAntiques is not an auction service, we offer an auction service through other providers but we focus on retails sales. You are simply not comparing apples to apples when you say that we do not sell as much as eBay, because our services work differently.