- Report: #1386927
Complaint Review: Godaddy - Internet
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Author Confirmed
Why?
Godaddy
Internet, USA
Phone:
(480) 505-8800
Web:
www.godaddy.com
Categories:
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Godaddy Unauthorized Credit Card Charges - Refusal to Issue Refund - Deceptive Business Practices Scottsdale Internet
Report Attachments
CLASS ACTION LAW SUITE - HIGH POTENTIAL - THOUSANDS AND THOUSANDS HAVE BEEN USED AND ABUSED FOR MILLIONS BY GODADDY UNFAIR AND HIGHLY UNETHICAL BUSINESS PRACTICES THAT ARE OUTRIGHT FRAUD.
GoDaddy is notorious for trying to piggyback items to put into your cart. I've been a customer for over 15 years and normally watch it very closely. Somehow a $59 order for Linux Web Hosting with cPanel wormed its way into my cart in December 2015 without my concent or knowledge. The Web Hosting also auto-renewed in December 2016 for $99.00. NEITHER CHARGE WAS AUTHORIZED.
To my knowledge I did not order the service, nor did I select or request to auto-renew. I specifically checked all of my 30 domain accounts to ensure nothing was on Auto Renew. The fact that I had web hosting at all was unknown to me until they updated their web portal where it is better displayed. I switched to the old portal, and you would never know the product was lurking in your account unless you directly went to the Web Hosting department to check.
I contacted Todd on 07/18/2017 at 4:03 PM and spoke to him for over 30 minutes. Todd verified that the cPanel and Linux hosting had NEVER BEEN ACTIVATED, much less, used. He still , however stated he could not issue a refund as their 30 DAY REFUND POLICY had expired.
I called on 07/20/2017 requesting to speak to a billing supervisor and had to speak with "The Handler" Sally for 15 minutes who wasted my time by trying to NOT connect me to a supervisor as I had requested at the beginning of the call. Finally, after she was successful in wasting my time and making me upset, I INSISTED that she connect me with a supervisor, and she contacted to Jenna, a "Billing Supervisor" with a totally smart Alek, standoffish and berating attitude. She did begrudgingly offer me a pittance of $30 refund of the $160 they stole from me, which was not acceptable. Her condesending attitude made me sick at my stomach, and I will probably suffer from irreversible mental duress the rest of my life as a result of her abuse.
I've never encountered such a rude and inconsiderate person in customer service, and certainly did not expect it from a company with the size and stature of GoDaddy. It an admission of guilt, of an irreputable company, when the sales and service agents do everything they can to try to keep you from speaking with a supervisor.
GoDaddy’s unscrupulous CHURN AND BURN business practices are immoral and unethical.
I would be delighted to participate or initiate a discovery or Class Action Law Suite with an interested Attorney.
DO NOT DO BUSINESS WITH THIS COMPANY
