- Report: #163555
Complaint Review: GoDaddy.com - Scottsdale Arizona
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GoDaddy.com
14455 North Hayden Road Scottsdale, 85620 Arizona, U.S.A.
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480-505-8800
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GoDaddy.com Customer Support Horror And Money Fraud Charged me without delivering, then accused me of lying???? Scottsdale Arizona
*Author of original report: very next day I posted here got refund, but no apology and no restoration
*UPDATE Employee: GoDaddy.com Customer Support Horror And Money Fraud Charged me without delivering, then accused me of lying???? Scottsdale Arizona
*Consumer Comment: I have some e-mail for your report
*UPDATE Employee: Re: GoDaddy.com Customer Support Horror And Money Fraud Charged me without delivering, then accused me of lying???? Scottsdale Arizona
*Consumer Comment: something definately fishey with go daddy
*General Comment: GoDaddy Scams
Hello,
I would like to write to you what happened with me today.
I am a journalist and I will make full article on your company and the situation. I have full transcript (taped) of conversations with your customer services department.
Milestones (Y-Yulia, GD godaddy.com):
Sept. 28, 2006 hifigallery.com hosting is cancelled
October 3rd, 2006 hosting renewed
October 4th, 2006 Y $150 paid to recover my site. * / **
October 4th, 2006 email received from GD:
We have made the charge, and escalated this to our hosting leads. You should receive confirmation regarding the status of the restoration within the next 72 hours.
October 10th, 2006, Y sent email to GD:
I have not received any email on restoration up to today.
The only notice I received from PayPal that you charged $150.
How you charged money before doing the job?
October 24th, 2006, Y waited for 23 min to talk to the GD's rep. His name is Jason and he was very good. He said there was some issues with hosting and that Y will need some more time to have it up and running.
October 24th, email from GD:
I have spoken with our hosting support and the original escalation has been completed but there was another issue that needed to be resolved that required another escalation. The issue involved permission to the hosting account. This second escalation is unfortunately unavoidable and will take another 24 to 48 hours to resolve. I apologize for the inconvenience but the issue is being taken care of.
November 6th, 2006 Y calls customer support. After waiting for 21 minute, Y had someone who told me that web-site was restored on October 19th and then someone deleted the context. I politely wanted to know how this is possible; this is contradicting the email from (7.). He said there's nothing he can do. I asked to spoke to supervisor. Supervisor name is Ricky.
Ricky was very rude. I taped all the conversation with all his not necessary sarcasm and attitude. He informed me that:
a. Site was restored on 19.
b. Y deleted everything from the directory after that
c. Ricky can't prove that account was deleted by me, but sure it was me
d. Ricky can prove that it was restored and appropriate email was sent to me
e. Ricky can't help me
Now, personal feelings by Y(ulia):
I was ridiculed and laughed by someone who suppose to be on my site. When at the end, I said
Yulia: Since this is goes on record, I didn't expect Ricky who represents GoDaddy.com to be sarcastic and be so un-polite. I expected Ricky who represents GoDaddy.com to tell me sorry for inconvenience, I will make sure your problem and frustration will be solved right now.
Ricky: Everyone has his own opinion. You can have yours.
Yulia: I want to talk to your supervisor.
Ricky: There's nobody to talk. You contact [email protected], that's it.
Yulia: Please let me talk to your whoever you report to.
Ricky: I will put you on mute now till you have real question to ask me.
Sample #2 of transcript:
Yulia: But how this happened? I never received any email about restoration and I check site every day!
Ricky (sarcastically): Are you telling me that there is whole department who does that and they didn't contact you?*******************
I officially will challenge this attitude by customer support.
Not only you took 150 dollars without delivering the service, you ridiculed me for your own mistakes.
After I blogged this, I received already 73 emails from people who was ridiculed, cheated or misinformed by your company.
1) I will form site www.godaddyfraud.com where I will tell everyone my story, this is also where all other people will be able to tell their story.
2) I will go to small claim court to get my 150 dollars.
3) I will file a fraud report with PayPal and every other possible organization that takes that.
4) I will write every step on this and publish.
Thank you
Yulia
Your long time cutomer.
Yulia
roswell, Georgia
U.S.A.
Click here to read other Rip Off Reports on Go Daddy Software
I would like to write to you what happened with me today.
I am a journalist and I will make full article on your company and the situation. I have full transcript (taped) of conversations with your customer services department.
Milestones (Y-Yulia, GD godaddy.com):
Sept. 28, 2006 hifigallery.com hosting is cancelled
October 3rd, 2006 hosting renewed
October 4th, 2006 Y $150 paid to recover my site. * / **
October 4th, 2006 email received from GD:
We have made the charge, and escalated this to our hosting leads. You should receive confirmation regarding the status of the restoration within the next 72 hours.
October 10th, 2006, Y sent email to GD:
I have not received any email on restoration up to today.
The only notice I received from PayPal that you charged $150.
How you charged money before doing the job?
October 24th, 2006, Y waited for 23 min to talk to the GD's rep. His name is Jason and he was very good. He said there was some issues with hosting and that Y will need some more time to have it up and running.
October 24th, email from GD:
I have spoken with our hosting support and the original escalation has been completed but there was another issue that needed to be resolved that required another escalation. The issue involved permission to the hosting account. This second escalation is unfortunately unavoidable and will take another 24 to 48 hours to resolve. I apologize for the inconvenience but the issue is being taken care of.
November 6th, 2006 Y calls customer support. After waiting for 21 minute, Y had someone who told me that web-site was restored on October 19th and then someone deleted the context. I politely wanted to know how this is possible; this is contradicting the email from (7.). He said there's nothing he can do. I asked to spoke to supervisor. Supervisor name is Ricky.
Ricky was very rude. I taped all the conversation with all his not necessary sarcasm and attitude. He informed me that:
a. Site was restored on 19.
b. Y deleted everything from the directory after that
c. Ricky can't prove that account was deleted by me, but sure it was me
d. Ricky can prove that it was restored and appropriate email was sent to me
e. Ricky can't help me
Now, personal feelings by Y(ulia):
I was ridiculed and laughed by someone who suppose to be on my site. When at the end, I said
Yulia: Since this is goes on record, I didn't expect Ricky who represents GoDaddy.com to be sarcastic and be so un-polite. I expected Ricky who represents GoDaddy.com to tell me sorry for inconvenience, I will make sure your problem and frustration will be solved right now.
Ricky: Everyone has his own opinion. You can have yours.
Yulia: I want to talk to your supervisor.
Ricky: There's nobody to talk. You contact [email protected], that's it.
Yulia: Please let me talk to your whoever you report to.
Ricky: I will put you on mute now till you have real question to ask me.
Sample #2 of transcript:
Yulia: But how this happened? I never received any email about restoration and I check site every day!
Ricky (sarcastically): Are you telling me that there is whole department who does that and they didn't contact you?*******************
I officially will challenge this attitude by customer support.
Not only you took 150 dollars without delivering the service, you ridiculed me for your own mistakes.
After I blogged this, I received already 73 emails from people who was ridiculed, cheated or misinformed by your company.
1) I will form site www.godaddyfraud.com where I will tell everyone my story, this is also where all other people will be able to tell their story.
2) I will go to small claim court to get my 150 dollars.
3) I will file a fraud report with PayPal and every other possible organization that takes that.
4) I will write every step on this and publish.
Thank you
Yulia
Your long time cutomer.
Yulia
roswell, Georgia
U.S.A.
Click here to read other Rip Off Reports on Go Daddy Software
6 Updates & Rebuttals
k04sk
huntington Beach,California,
United States of America
GoDaddy Scams
#2General Comment
Tue, January 05, 2010
I will have to agree with Yulia. Godaddy is a unprofessional company and are very dishonest. I am a concept artist working in the video game industry and I recently lost my website as well.
As an entertainment artist my website is extremely important for it is how I showcase my portfolio. I bought a domain through blogger for 10.00$ which was hosted through Godaddy. I signed up to have them bill me yearly for my website. I got my website in late October of 2008 . October 2009 rolls around , I go to my website only to find that it is down. I call Godaddy to ask them what happened. They tell me someone has bought my domain name.
I asked them how come I wasn't informed of my site being down , and they simply explained to me that it wasn't their responsibility, even though I had made arrangements to be automatically billed. Even if I wasn't you would think they would have the common courtesy to send me an email.
So my domain name was www.kalenart.com ( My name is Kalen and I do art . Simple enough)
Turns out within 3 days of the site being down , a random guy named Naruemon Boyce who lives in the UK has bought it. I have tried tracking him down but its like he doesn't exist. Big surprise right. He has nothing to do with art yet this so called person buys my domain name. I know for a fact he is not an artist of any kind. I send him numerous emails, and he never replies.
Godaddy claims they can magically somehow get a hold of him for me but it will cost me about 80 dollars! to negotiate the buy back of my website. I have lost tons of business because of this incident and Godaddy offers no help, unless I pay them 7 times the amount that I paid for the website originally. I finally decide to do some research and find out I am not the only one. This same exact scam has happened to hundreds of other people.
I am not sure how you guys run your business but it is dishonest and shameful. Hundreds of artist graduate from art schools all around the U.S. and it is required to have a website in order to graduate. I tell all graduating artist I know never to use Godaddy! And I will continue to unless their methods change
Elizabeth
Hesperia,California,
U.S.A.
something definately fishey with go daddy
#3Consumer Comment
Sat, December 03, 2005
I just got scammed by advantage america and have had to use a couple days of bank visits and umteen (a-lot) of phone calls to redirect my personal info.I have been recieving a number of phone calls and now I am very very weary of any phone calls i dont recongnize,infact when some of the names come up I google it in or check Ripoff for the name.well I got a call from TM enterprises today and goolgled the name and came up nothing,but ripoff had mdtm enterprises and a few reports of rip-offs.I then googled mdtm and vitamin companys all came up.Several of the companys has mdtm in there speil.I clicked on one and it lead me to godaddy.com.I then read your story,because I am now a crazed consumer who wants to protect myself.I just thought it was interesting how I ended up at godaddy following up from scam calls I have gotten and then to read your problem.I'll stay far away from go daddy.
Office Of The President
Scottsdale,Arizona,
U.S.A.
Re: GoDaddy.com Customer Support Horror And Money Fraud Charged me without delivering, then accused me of lying???? Scottsdale Arizona
#4UPDATE Employee
Fri, December 02, 2005
Dear Sir or Madam, We are sorry for any trouble you might have experienced with our customer support agents, and would like to ask you to contact us at 480-505-8828 or [email protected] so that we can get further information from you to investigate this matter further. Again, we are sorry for any trouble you have experienced. Kindest regards, Jonathan Davis Office of the President GoDaddy.com [email protected] 480-505-8828
Laurie
Maine,New York,
U.S.A.
I have some e-mail for your report
#5Consumer Comment
Mon, November 28, 2005
I have ton's of e-mail's from them as well as recordings of telephone conservations. My 15 year old son thought he was doing "mom" a favor and signed me up using my husbands paypal account. I know part of this was my fault for allowing him access to my info and that is why I did not take it any further than phone calls. An honest company would have offered to refund after I called and explained they had dealt with a MINOR, but not godaddy. They pretty much told me to go blow. I am just getting started in my own business and was not ready to go online. I explained to them I would be happy to use their company when I was ready but my son jumped the gun. I heard everything from "accounting has to make the call on the refund" to plain out rudeness..."go to H**L" Nice customer service. I got taken for hundreds of dollars and would recommend to everyone out there NOT to support a company that steals from children!
Office Of The President
Scottsdale,Arizona,
U.S.A.
GoDaddy.com Customer Support Horror And Money Fraud Charged me without delivering, then accused me of lying???? Scottsdale Arizona
#6UPDATE Employee
Mon, November 21, 2005
Dear Sir or Madam, We are sorry for any trouble you might have experienced with our customer support agents, and would like to ask you to contact us at 480-505-8828 or [email protected] so that we can get further information from you to investigate this matter further. Again, we are sorry for any trouble you have experienced. Kindest regards, Jonathan Davis Office of the President GoDaddy.com [email protected] 480-505-8828
Yulia
roswell,Georgia,
U.S.A.
very next day I posted here got refund, but no apology and no restoration
#7Author of original report
Mon, November 07, 2005
Today I received a refund of $150 from GoDaddy.com. Unfortunatelly it is considered as fraud any way as per my legal department. In any case, they never appologized, Ricky is probably still there making fun on other customers. I will let you know when site is done. The taped conversation will be there as well.
