- Report: #466553
Complaint Review: Gold Software Store - Internet
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Gold Software Store
http://www.goldsoftwarestore.com Internet, U.S.A.
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Gold Software Store, Personal Antivirous they stole my money http://www.goldsoftwarestore.com Internet
June 25, 2009. While i was working with my computer suddenly my computer infected by kind of Torjan file some time around 20.00 pm local time. I tried to scan it and solve the problem with antivirous on my computer, but i couldn't to remove the Torjan file. Some how i've got a message on my computer, which i have to use personal antivirous. I followed the steps and i came to the point which i had to purchase the license of software first.
I paid $59.95 for period of one year to use the software. By the same time i paid for the software via credit card i got access to software and i could remove the Torjan files and problem was solved.
Also i got a text message from the local bank, which showed credit card was debited and Gold software store was credited. I could use the Personal Antivirous only for one day and since then i don't have any access to the shortcut of Personal Antivirous.
So far i have sent them three e-mails and i was trying to inform them about the problem but no reply till now.
below you can find the e-mail i've got from them by time of purchase the software.
[email protected]
[email protected]
(((REDACTED)))
dateThu, Jun 25, 2009 at 11:19 PM
subjectPersonal Antivirus registration code for mohsen fouladtan
mailed-byglobalmailsupport.com
hide details Jun 25 (5 days ago) Reply
Thank you for the recent purchase Personal Antivirus software.
YOUR ORDER ID IS 109765395-pb.
THIS IS A ONE-TIME CHARGE.
Product/Service ordered: License for Personal Antivirus.
After purchasing the product will be activated automatically.
When you go to the Activation panel, you'll find your license information there.
If the product wasn't not activated , please do it manually using following details.
ACTIVATION INFORMATION:
Registration key: AGB32-KLFV3-943VM-LVM800
To activate manually, start Personal Antivirus and click on Activation product.
Please enter your registration key to activate software.
Should you have any questions concerning our software, please contact our Customer Support Service at 1 (408) 844-4846 or via email [email protected]
Mohsen
Nicosia
Cyprus
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
I paid $59.95 for period of one year to use the software. By the same time i paid for the software via credit card i got access to software and i could remove the Torjan files and problem was solved.
Also i got a text message from the local bank, which showed credit card was debited and Gold software store was credited. I could use the Personal Antivirous only for one day and since then i don't have any access to the shortcut of Personal Antivirous.
So far i have sent them three e-mails and i was trying to inform them about the problem but no reply till now.
below you can find the e-mail i've got from them by time of purchase the software.
[email protected]
[email protected]
(((REDACTED)))
dateThu, Jun 25, 2009 at 11:19 PM
subjectPersonal Antivirus registration code for mohsen fouladtan
mailed-byglobalmailsupport.com
hide details Jun 25 (5 days ago) Reply
Thank you for the recent purchase Personal Antivirus software.
YOUR ORDER ID IS 109765395-pb.
THIS IS A ONE-TIME CHARGE.
Product/Service ordered: License for Personal Antivirus.
After purchasing the product will be activated automatically.
When you go to the Activation panel, you'll find your license information there.
If the product wasn't not activated , please do it manually using following details.
ACTIVATION INFORMATION:
Registration key: AGB32-KLFV3-943VM-LVM800
To activate manually, start Personal Antivirus and click on Activation product.
Please enter your registration key to activate software.
Should you have any questions concerning our software, please contact our Customer Support Service at 1 (408) 844-4846 or via email [email protected]
Mohsen
Nicosia
Cyprus
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
2 Updates & Rebuttals
Mohsen
Nicosia,Europe,
Cyprus
Gold Software Store Refunded my Money
#2Author of original report
Tue, July 28, 2009
hereby i would like to inform you that, i received several e-mails from the company's customer service concering their products. They were trying to convince me to use the same product again but i didn't accept it as i had installed another product on my computer. Finally they had refunded the total amount and money was in the account while ago.
Mohsen
Nicosia,Europe,
Cyprus
Gold software Store
#3Author of original report
Thu, July 02, 2009
to day July 1, 2009, i've got an e-mail from the support team of the company and they ask me to follow their instruction to activate the software, but i don't want to use their software anymore as it is not reliable and requested for full refund.
