Joe in texas
Midland,#2Author of original report
Mon, January 21, 2008
With their complete arrogance, this is Gold Gym's Response to my original complaint to the Better Business Bureau: "While Mr. G... feels cheated out of his money heh failed to mention that he consistently used the facility during th epast wo years as members are required to scan their membership card when then captures a checking report I'd be more than happy to provide. Mr. G... paid for what he used. The cancellation policy has always been clearly stated on the membership agreement for he refers to as well. Gold's gym is not denying the fact his copy of the form was not complete. Mr. G...option would be to pay then the $10 per visit = $1860. He has paid $762 for his consistent use per the agreement. Furhter more correspondence to Mr. G... denying his original canel request was returned due to no accurate address info. " The FACT of the matter is that their OWN Cancellation Policy States: "Services under this contract are for the number of months listed herein" - THEY wrote in the months (two year agreement) on MY contract AFTER I signed and left. They breached this contract by unethically writing in DATES on a contract I had already agreed (ascended) to! It is breached because they MANUALLY altered the contract after I (the customer) left the gym! Of course I thought I was on a month-to-month contract. I was denied cancellation, not because I did not follow the procedures, but because they had MANUALLY altered my contract by placing terms (TWO YEAR TERM) on it after I had signed it and left. THEY breached this contract - not to mention TRUST. How arrogant can they be!? Is there no one out there who can help me represent the probably large number of customers who have been cheated out of money by Gold's Gym altering contracts by manually writing in terms to the contract AFTER customers have agreed to somethign differently? I hope there is someone out there who could help me with this breach of contract/trust case.