- Report: #1335940
Complaint Review: Good Sam roadside assistance - Nationwide
Reported By:
JJ -
Tabernacle, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Good Sam roadside assistance
Nationwide, USA
Phone:
1-800-947-0770
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Good Sam roadside assistance Good Sam Towing NOT SO GOOD Nationwide
My truck broke down at the shore. I got a ride home to research repair ficilities in the area. After locating a place I called good Sam to have my truck towed. I told them I was not with the truck. So we set up a time for the tow 4pm. I was told they would call me at 3pm. At 4:20 I called to see where the tow was. They said they didn't order the tow because I was not with my truck. I tried to tell the arrangements were made and they were supposed too call me at 3pm. They kept repeating the same thing ,they don't call unless your with the truck. The girl said she just ordered it. After complaining and getting nowhere I asked to talk to a supervisor. The supervisor said the same thing you have to be with the truck. Then said the service would be there at 4:57 to give you a jump. I told them I needed a tow not a jump which was discussed at 2pm. So they ordered a tow truck. I complained some more they said they were transferring me to membership service. I waited for 20 min nobody picked up so I hung up. I was at the truck at 3pm so as not to waste anyone time. The tow truck finally arrived at 5:17pm
In July 2015 on my way to Chincoteaque Va my boat trailer got a flat in MD. I called Good Sam They told me they would find a tire service and call me back. I waited 15 min then called Boat US. Thhey had someone therre in 303 min to change the tire and got me back on the road. Good Sam never called me back. I guess I could still be waiting.
So Good Sam is good for Sam not his customers
