Goody Tickets Dispute Department
Overland Park,#2UPDATE Employee
Tue, April 23, 2013
We recently received the complaint about a Rush Concert being held at the Sprint Center in Kansas City, MO. and would like to address the concerns brought up by the customers daughter. As of now the same tickets (same section and row) are now selling for $183.00 each. This customer got the tickets for $178.00 each. The issue of the price we charged being different from the face value on the ticket.
The face value of the ticket is not a true price; it is a suggested retail price. True prices are set by supply and demand. We have no control over the pricing. We provide a paid service to customers, including finding, purchasing and shipping tickets. Our fees are included in the service charges portion on the customers receipt and are not shown on the face value of the ticket
On our website there are at least 4 disclosures before the customer checks out that state we are a resale marketplace, tickets are generally priced above face value and that we are not affiliated with the box office or venue.
Anytime dealing with an unsatisfied customer is difficult at best but made worse when there is yelling and no pause for response to the complaint. We regret that we were unable to successfully reassure this customer and hope that this will help to clear up some of the confusion.