- Report: #1476361
Complaint Review: Google -
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Google
United States
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Google Google Ads, Google Ads Account, Google Account Google charged $8.44k in unauthorized charges - only support is in India who can't help you and refuse to transfer to US
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Google processed $8,440 in unauthorized transactions. I have spent 4 hours getting laughed at and hung up on by their useless team in India. The last suggestion by Google's India "support team" was to check with my internet provider.
My ISP has NOTHING to do with Google charging $8.44k in two days that I don't even have ads running on and generated NO converstions. Google refuses to transfer you to a US based call center. They prefer to pay other countries with broken English to hang up on you, multiple times.
They couldn't answer one question related to the unauthorized charges. Google is taking advantage of businesses in ad spend bacause they have monoplolized the ad space. You can choose to close your account and charge everything back but they know they have the upper hand as the ads feed your business.
So you can be forced to pay unauthoized charges or close your account which Google could care less about as they have virtually no competitors and don't need your business.
DO NOT RELY ON GOOGLE TO PROVIDE YOU BUSINESS AS THEY WILL TAKE ADVANTAGE OF YOUR BUSINESS. IT IS A SHAME THAT SCAMS LIKE THIS CAN EXISTS IN TODAYS WORLD. GIANT CORPORATIONS GROWING AT THE EXPENSE OF THE AVERAGE AMERICAN BUSINESS. SHAME ON GOOGLE.
