- Report: #1198403
Complaint Review: Gourmet Cooking - Van Nuys Internet
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Author Not Confirmed
Why?
Gourmet Cooking
7850 Ruffner Ave Van Nuys, 91406 Internet, USA
Phone:
888-528-8486
Web:
http://www.GourmetCookingOnline.com
Categories:
Business Rating:
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Gourmet Cooking Online Sent box of junkie kitchen stuff I didn't order then charged me Van Nuys CA
Just before Christmas, Dec 16, I received an email that said, "We thought you'd like to know that we shipped your items, and that this completes your order." The enclosed letter says: "You will find enclosed your order carefully packaged and given the special care it deserves". I wondered where this stuff had come from, or how I had gotten it. It seemed to me that I probably got someone else's order, as I would never have ordered this box of "junkie useless tools". The contents were: An electronic kitchen scale; BBQ digital thermometer fork; Digital Infared thermometer; Glass Mortar & Pestal; Pesto recipes - a cheap paperback book with no photos. When I called yesterday to inquire about this, after a 20 minute wait to have someone actually take my call, the lady says, "these are the things you ordered". My credit card was charged $38.46 for S/H, and I was due to pay $168.31. After trying to make sense of this, I got more angry with the whole situation, and asked to speak with a supervisor or manager, with the response, "I am that person", but put me on hold to consult with someone. After continued discussion, I told the gal I was sending the box back and I wanted a total refund. She said, "after receiving the box, I would be credited $8.00". At that point, I printed out a return postage label, and called my credit card company to place a complaint. They happily complied. This morning, I received a phone call from someone at the company trying to make things right and that I would receive a full reimbursement, after the box is returned. When I see the results on my credit statement, I will inform VISA. Do Not Buy or sign up for this fradulent scam company!
