Mike Berkus
Nevada,#2Consumer Comment
Wed, October 15, 2014
Well, as a tour broker for many of the providers in Las Vegas..I've never had 1 complaint re: Grand-Adventures. Mostly compliments. I've been booking tours with Darryl for a number of years and never heard of such things as mentioned. You may want to question tripadvisor about why they delete certain listings or reviews and links. They own Viator.com a very large tour broker. So how biased would they be. Umm!
GAMGMT
Las Vegas,#3REBUTTAL Owner of company
Tue, April 17, 2012
TripAdvisor does not remove legitimate reviews. Your review was not legitimate and you never traveled with us. You failed to provide your booking confirmation number, the name of your tour guide, date you went on tour, and the tour you took with us when asked. It's no coincidence that this posting coincides with the launching of our new kayaking tour on March 1st. We had a series of bogus reviews written within a five day span in mid-March along the same tone and theme as this post on Google Reviews. Why didn't you post this in October if we are such a "fraud" and ripoff? Why didn't you repost your review on TripAdvisor if you are so legitimate? It's not as easy to get bogus posts like this removed from this website. Their main purpose isn't to filter out bogus posts, rather use them as an arbitration tactic for financial gain. I do guarantee that by the time this is all done this thread will end with a clarification and apology from you!
GAMGMT
Las Vegas,#4REBUTTAL Owner of company
Wed, April 11, 2012
It'd be helpful if you left your company name and phone number too so that people can book a tour with you.