- Report: #1201369
Complaint Review: Grand Crowne Capital Resorts - Nationwide
-
Author Not Confirmed
Why?
Grand Crowne Capital Resorts
Nationwide, USA
Phone:
(417) 332-8320
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Grand Crowne Resorts, Surry Vacation Resorts, Capital Resorts Lies, Lies, Lies.... Bait and switch and misrepresentation Sevierville, TN Nationwide
I attended a seminar where my wife and I were told that you had 12 getaway weeks that you could use at any time. The price range was supposed to be $199 for one bedroom for one week and $100 additional for an extra bedroom for the week.
I was also told that you could stay in a cabin in Tennessee for $184 for one week. When I tried to book dates for those promised resorts I was told that the price would be much higher than quoted at the seminar and there was no availability at any of the cabins and I would have to be put on a waiting list and pay more than double the quoted price.
I called and asked for a cancellation before 10 days was up and I received a call back from a company representative stating that she would make it right, and it would not happen again. It has now happened 4 more times, with not a single use of any of the supposed 12 getaway weeks. Now they are saying it is too late to cancel the membership.
I have called numerous times and received no help. I have even offered to let them keep the money I have already invested in this program if they will release me from my conttract. I am an honest man, who pays my debt but I feel I have been ripped off. If anyone knows more or can help please email me at (((Redacted))).
Thanks in advance
FCopley
1 Updates & Rebuttals
Timeshare solution
Knoxville,Tennessee,
USA
I apologize
#2UPDATE EX-employee responds
Thu, September 29, 2016
I am a former employee of Capital resorts. Just out of curiosity who was your sales representative? The twelve getaway weeks you purchase frpm an RSI website. Those are not included in. Those can range anywhere from $59 to $1500 depending on the time of year and size of unit.
Capital resorts is formerly Grand Crowne resorts. Grand Crowne was purchased by Capital in 2015. My suggestion if you want to get out of the contract is cancel the debit or credit card they auto drafted and stop payment. They do inhouse financing unless you took out the credit card and it will not effect your credit.
